Happier customers, lower prices

We’re on a mission to help every business benefit from AI driven customer support. Whether you’re a bluechip company or a bootstrapped startup, everyone gets the same premium features. No bolt-ons, no up-sell, no hidden costs.

Getting started
AI assistant
$0 /month
AI telephony
$0 /month
0 requests /month
0 Expected ROI
Getting started
AI assistant
$0 /month
AI telephony
$0 /month
0 requests /month
0 Expected ROI
0
25,000+

Simply scroll to explore the monthly cost based on your estimated volume of requests

A request is an enquiry that is automated by your AI assistant. It is not one ‘utterance’ but instead an end-to-end flow used to ensure your customers are given a helpful answer.

Standard
0 requests /month
All the features you’ll ever need to scale an AI assistant are built in to AI Studio
  • Only ever pay for your usage
  • Connect to all your favourite apps and tools
  • Easy training with automated suggestions
  • Use web content or company documents to guide training
  • Edit responses to keep messaging consistent
  • Unlimited seats for free live chat
  • 130+ languages
  • Enterprise grade security throughout
  • Add multiple AI assistants to one account
  • No code or engineering skills needed
  • And much more
Pro
Speak with us
All of the features included in standard plus:
    Bespoke integration
  • Custom integration with any business system you use or build
  • AI with dedicated choice of LLM
    • Advanced security
  • Private workspaces to test new AI initiatives
    • Personalised support
  • AI templates specific to your industry
  • Data services: Cloud, IoT, legacy systems, analytics, and digital transformation
  • AI supervision (we create and manage your AI assistant)
  • AIaaS: Retainer based consultancy

Providing AI powered customer assistants to over 12,000 global businesses

EBI technology partners

Try for free and pay-as-you-grow

Rocket taking off
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Sign up for our AI Studio free trial and launch an AI assistant in 10 minutes
Your first 30 days are completely free (we don’t ask for a credit card)
After 25 days your average monthly request volume sets your upcoming monthly payment
Upcoming payment is reviewed monthly based on your 3-month rolling average
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2
3
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Rocket taking off
Sign up for our AI Studio free trial and launch an AI assistant in 10 minutes
Your first 30 days are completely free (we don’t ask for a credit card)
After 25 days your average monthly request volume sets your upcoming monthly payment
Upcoming payment is reviewed monthly based on your 3-month rolling average

AI Studio features

Our AI assistants bring quick results to businesses of all sizes and across all sectors because we don’t gate off our best features or introduce complicated pricing plans.

Read our case studies

Standard
Pro
Available to every customer
Sign up
Book a call
Unique messenger window
Text responses
Classic text-based responses in bubble format
Card responses
Card and carousel capability to add images and links to responses
Button responses
Give quick access to web links with a button design
Question node
Gather key information from customers within chats
Decision node
Give different responses depending on answers to questions
Multiple choice
Offer different routes through a customer conversation
QR codes
Direct people to specific chats from on- or offline
Preview mode
Live preview your AI assistant responses
Draft status
Save un-finished edits or new responses in drafts
Customisation
Add colours, a name, and branding to your AI assistant
Easy integration
Link your AI assistant up with go-to apps and tools
Bespoke connectors
Connect your AI assistant to unique business systems or processes
Assistant
NLP
Natural language processing for advanced recognition of every query
GPT auto-generation
LLM (large language model) capability with guardrails in place
130+ languages
Talk with your customers in any language they choose
In-built live chat
Unlimited seats for live chat when human handling is needed
Reporting dashboard
See how your AI assistant’s performing any time on dashboard
Conversation review
Check over conversations with personally identifiable information (PII) redacted
Automated training suggestions
Strengthen AI assistant training with suggestions you can Accept or Reject
Automated new responses
Anytime a new query comes in a response is added ready for you to review
Multiple channels
Chat anywhere, including WhatsApp, Facebook Messenger and Microsoft Teams
Multiple AI assistants
Manage internal and external AI assistants, or multiple AIs for agency clients
Industry templates
Pre-trained industry AI assistants to get you started quickly
Conversation export
Export your conversation data for reporting and analysis
Bespoke dialog engine
Including entity detection, digressions and user feedback
Choice of LLM
Choose an AI model to use for a highly specific need
Support
24/7 multilingual AI support
Talk to Clawson day or night
Implementation support
Speak directly with our implementation team
AI supervision
Complete management, growth and training of your AI assistant(s)
Dedicated onboarding
Our expert team is on hand every step of the way when you dive into advanced AI
AIaaS: AI as a Service
Hire us as the AI team for your organisation with no task too big or small
Data, machine learning, and digital transformation
Tailor-made consultancy from data and AI teams with decades of experience
Security
Two-factor authentication (2FA)
Secured platform access for you and your team
Granular role-based access control
Role-based access chosen by admin
Encryption at rest and in transit
256-bit AES encryption at rest and TLS 1.2 for encrypting data in transit
Removal of personal data
Redaction of all customer data classed as PII (personally identifiable information)
Principal of least privilege
Adopted throughout platform
SOC 2 compliance
Our data centres are compliant with SOC 2
Change management processes
Embedded change management processes throughout
Secure company and customer data
No data is accessible by cloud providers and so is fully secure
Automatic DDoS protection
Detects and mitigates against any potential attack
Security coding practices
Includes the OWASP Top 10
Private AI workspaces
Get a secure environment for building, testing and deploying AI models with full privacy
Compliance
GDPR compliant
GDPR protection throughout
Designed to WCAG 2.1 AA standard
Including screen readers, font sizes, keyboard navigation, and colour management
Cyber Essentials Plus certification
Advanced security controls in place to meet every requirement
Regular penetration test
We’re a CREST member company with NCSC CHECK Green Light status
Policy documentation
Security, breakglass, and change management policies available on request

What counts as one request?

A request is based on your AI assistant completely handling the initial customer enquiry. We call these flows. Even though there are different levels of information and integration shown in these examples they all count as one request. Other chatbot companies charge per individual utterance (back and forth). You don’t have to worry about that with us.

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What our clients say

Hear from customers who handle enquiries from 3+ million members using an AI assistant, have saved £48,000 in 6 months and increased customer satisfaction by 67%. Our average success rate for handling requests is 96%, with some AI assistants reaching 99.88%.

Read more case studies

“Our AI assistant, SmartHelp, assists customers by making useful information more readily available in ways that haven’t been possible before, and therefore reducing pressure on our service centres”
Claire Hird
OPERATIONS DIRECTOR
“Our AI assistant Mia, saved us headcount and a huge range of digital transformation to benefit our customer. We couldn’t have chosen a better company or solution”
John Branigan, Director of IT & Transformation at Mytime Active
John Branigan
DIRECTOR OF IT & TRANSFORMATION

Dive in today

If you’re ready to create an AI assistant, sign up for AI Studio and, if you need any help, book a free 30-minute set up call with our pro team. For everything else, including consultancy and special projects, let us know what you want AI to do for you and we’ll show you how to achieve it.

Book a callSign up for AI studio