Happier customers, lower prices

Weā€™re on a mission to help every business benefit from AI driven customer support. Whether youā€™re a bluechip company or a bootstrapped startup, everyone gets the same premium features. No bolt-ons, no up-sell, no hidden costs.

Getting started
Same premium features
Get started
$0 /month
0 requests /month
Getting started
Same premium features
Get started
$0 /month
0 requests /month
0
25,000+

Simply scroll to explore the monthly cost based on your estimated volume of requests

A request is an enquiry that is automated by your AI assistant. It is not one ā€˜utteranceā€™ but instead an end-to-end flow used to ensure your customers are given a helpful answer.

Every business can immediately benefit from our AI technology with the same premium features and refreshing approach to pricing
  • 24/7 automation, handled by your new AI agent with over 90% accuracy
  • Natural language chat, immediate resolution, in 130 languages
  • Human in the loop and safe adoption of LLMs like GPT
  • First 30 days free on us to establish your monthly request volume with real customers and avoid unnecessary costs
  • Sign up, launch and run for free up to 100 requests per month
  • Unlimited live chat agents included in the price
Get started
Free to sign up and launch
Start handling customers in minutes

Providing AI powered customer assistants to over 7,000 global businesses

EBI technology partners

Try for free and pay-as-you-grow

Rocket taking off
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Build, launch and manage your AI assistant for free
Your first month usage is free
After 25 days your average monthly request volume sets your upcoming monthly payment
Upcoming payment is reviewed monthly based on your 3 month rolling average
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2
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4
Rocket taking off
Build, launch and manage your AI assistant for free
Your first month usage is free
After 25 days your average monthly request volume sets your upcoming monthly payment
Upcoming payment is reviewed monthly based on your 3 month rolling average

Platform features

We donā€™t believe in basic. Our AI assistants are already driving transformational growth for organisations like yours, because we donā€™t gate off our best features or structure complicated pricing plans.

Instead, weā€™ve kept pricing simple and hassle free. You only pay as you grow, enabling you to afford the best solution for your customers and your business from day one.

If you need help with definitions, ask Clawson, our resident AI assistant, to help.

CX tools
Features
Everyone
Benefit
Text responses
Text bubbles to automate enquiries with text-based responses
Card responses
Card and carousel capabilities to add images & links to responses
Button responses
Quick access to web links
Multiple choice and selection
Ability to create complex flows with multiple choice features
Actions
Automate end-to-end user journeys with integrations
QR codes
Immediate point of access for your customers
Preview
Preview your assistant responses
Draft
Save un-finished flows in drafts
Customisation
Add colours, name and branding to your assistant
Text responses
Text bubbles to automate enquiries with text-based responses
Card responses
Card and carousel capabilities to add images & links to responses
Button responses
Quick access to web links
Multiple choice and selection
Ability to create complex flows with multiple choice features
Actions
Automate end-to-end user journeys with integrations
QR codes
Immediate point of access for your customers
Preview
Preview your assistant responses
Draft
Save un-finished flows in drafts
Customisation
Add colours, name and branding to your assistant
Assistant
Features
Everyone
Benefit
NLP
True AI natural language processing
Bespoke dialog engine
Including entity detection, digressions and user feedback
Industry starters
Pre-trained industries to get you started quickly
GPT auto-generation examples
Take advantage of LLMs (large language models) safely with our platform
130 languages
Talk to your customers in the language they choose
In-built live chat
For enquiries that are better suited to humans
Reporting dashboard
Review performance of your assistant on dashboard
Human in the loop conversation review
Our team of humans review your conversations and suggest new training
Human in the loop flow suggestions
Our team of humans review your conversations and suggest new flows
Multiple channels
Including Facebook Messenger and Microsoft Teams
Web messenger-built ground-up
Optimum user experience ensured with web messenger
Conversation viewer
Ability to review real, redacted customer conversations
Conversation export
Export conversation history
NLP
True AI natural language processing
Bespoke dialog engine
Including entity detection, digressions and user feedback
Industry starters
Pre-trained industries to get you started quickly
GPT auto-generation examples
Take advantage of LLMs (large language models) safely with our platform
130 languages
Talk to your customers in the language they choose
In-built live chat
For enquiries that are better suited to humans
Reporting dashboard
Review performance of your assistant on dashboard
Human in the loop conversation review
Our team of humans review your conversations and suggest new training
Human in the loop flow suggestions
Our team of humans review your conversations and suggest new flows
Multiple channels
Including Facebook Messenger and Microsoft Teams
Web messenger-built ground-up
Optimum user experience ensured with web messenger
Conversation viewer
Ability to review real, redacted customer conversations
Conversation export
Export conversation history
Support
Features
Everyone
Benefit
24/7 multi-lingual AI support
Talk to Clawson day or night
Implementation team support
Direct response with EBI.AI Implementation Team
24/7 multi-lingual AI support
Talk to Clawson day or night
Implementation team support
Direct response with EBI.AI Implementation Team
Security
Features
Everyone
Benefit
Two-factor authentication (2FA)
Secured platform access for you and your team
Granular role-based access control
Role based access chosen by admin
Encryption at rest and in transit
256-bit AES encryption at rest and TLS 1.2 for encrypting data in transit
Removal of personal data
Redaction of customer data
Annual penetration test
CREST member company that has NCSC CHECK Green Light status
Principal of least privilege
Adopted throughout platform
SOC 2 compliance
Data centres are compliant with SOC 2
Change management processes
Embedded change management processes throughout
No data accessible by cloud providers
You and your customer data is fully secure
Automatic DDoS protection
Detects and mitigates against any potential attack
Security coding practices
Including the OWASP Top 10
Two-factor authentication (2FA)
Secured platform access for you and your team
Granular role-based access control
Role based access chosen by admin
Encryption at rest and in transit
256-bit AES encryption at rest and TLS 1.2 for encrypting data in transit
Removal of personal data
Redaction of customer data
Annual penetration test
CREST member company that has NCSC CHECK Green Light status
Principal of least privilege
Adopted throughout platform
SOC 2 compliance
Data centres are compliant with SOC 2
Change management processes
Embedded change management processes throughout
No data accessible by cloud providers
You and your customer data is fully secure
Automatic DDoS protection
Detects and mitigates against any potential attack
Security coding practices
Including the OWASP Top 10
Compliance
Features
Everyone
Benefit
GDPR compliant
GDPR protection throughout
Designed to WCAG 2.1 AA standard
Including screen readers, font sizes, keyboard navigation, and colour management
Cyber Essentials Plus certification
To meet your requirements
Policy documentation
Security, breakglass, change management policies available on request
GDPR compliant
GDPR protection throughout
Designed to WCAG 2.1 AA standard
Including screen readers, font sizes, keyboard navigation, and colour management
Cyber Essentials Plus certification
To meet your requirements
Policy documentation
Security, breakglass, change management policies available on request

What counts as one request?

A request is based on your AI assistant completely handling the initial customer enquiry. We call these flows. Even though there are different levels of information and integration shown in these examples they all count as one request. Other chatbot companies charge per individual utterance (back and forth). You donā€™t have to worry about that with us.

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What our clients say

Join our happy customers and experience the benefits of having an AI assistant that can efficiently handle 35% of calls outside of customer contact centre hours and save you almost Ā£50,000 in direct costs within just 6 months.

ā€œOur AI assistant, SmartHelp, assists customers by making useful information more readily available in ways that havenā€™t been possible before, and therefore reducing pressure on our service centresā€
Claire Hird
OPERATIONS DIRECTOR
ā€œOur AI assistant Mia, saved us headcount and a huge range of digital transformation to benefit our customer. We couldnā€™t have chosen a better company or solutionā€
John Branigan, Director of IT & Transformation at Mytime Active
John Branigan
DIRECTOR OF IT & TRANSFORMATION
Read more case studies

FAQ

Talk to Clawson, EBI.AIā€™s AI assistant, heā€™s much more effective at answering your questions than traditional FAQs