AI Studio is the name for EBI.AI’s conversational AI platform. Use AI Studio to launch a next-gen AI assistant that’s ready to use in minutes using only your website URL. The platform has every feature you need to scale included in the cost, which is free for 30 days, then you only pay for what you use.
The AI chatbot on Intercom’s platform is one of three features. It links up with a help desk to manage support tickets and proactive support to onboard customers. You’ll need to make your choice pre-launch and use the advanced monthly payment plan for superior AI chatbot features.
Range of organic machine learning tools built into platform 
Reliant on external OpenAI service
10 sources only
Pay for customised answers
Option to show responses instantly or edit/correct first
Always shown to customer instantly
Unlimited seats
Pay per seat
Unlimited integrations (+ help with APIs if needed)
Advanced plans only
91%
Average 42%*
Automatic prompts to enhance performance
Content automatically produced to answer new questions
Manually review performance and create new content
All the features you need to scale your AI assistant are included
Payable features to scale your AI chatbot
*Source: intercom.com/believe
After sign-up you’re instantly prompted to add your website URL and, after a couple of minutes, an AI assistant is created using this content. Question and answer sets on AI Studio are called Flows and your first few are auto-created, ready for you to use.
Biggest pro: Build and management is all automated.
After sign-up there are a number of questions to answer before you land on a page with three choices: help desk, AI chatbot, and proactive support. On choosing AI chatbot, the language is clear and helpful to start the set up.
Biggest pro: Clear language for initial instructions.
The responses your AI assistant sends out to customers are automatically generated from your own content and controlled LLM input, ready for you to approve or reject them. That means you don’t need to do any thinking, writing or technical work to scale your support using advanced AI, and you have full control over all your content.
Upload content from websites, documents or files to give your AI assistant answers, and edit responses before they go out to customers.
You launch using Intercom’s bot design (Fin), but can upload your own content to help populate responses for your AI chatbot to send out to customers. You’ll need to write your own responses and craft the conversations. To keep custom messaging consistent, you’ll need to pay for the advanced subscription.
Upload content from lots of different places, but if you want necessary custom answers, these are a paid-for advanced feature.
Pay for what you use by number of requests (free forever under 100 requests per month)
$0.04 per customer request
Fixed monthly payments starting at $39 (per user) for startups and $99 (per user) for teams
$0.99 per customer request*
*Source: intercom.com/fin
Both platform providers make a clear commitment to information management and security.
Better for non-technical customer service teams who want to quickly create a sophisticated AI assistant to automate support, with the ability to control all their customer-facing content and scale their AI assistant at no extra cost.
Better for teams with technical know-how looking for a more complex solution to customer helpdesk and support management as a whole, looking to add an AI chatbot to connect it all up (with its ability dependent on subscription).
John Branigan
DIRECTOR OF IT AND TRANSFORMATION
Clawson is the resident AI assistant for EBI.AI and can be found on the AI Studio dashboard for account holders (and on the EBI.AI home page for non-account holders). Clawson can answer customer queries 24 hours a day and create a support ticket to send directly to the EBI.AI support team for a swift resolution of any issues.
You can use Intercom’s AI chatbot to send a message to the team, but this feature operates more like a traditional inbox, saying they “typically reply within a day,” not instantly. Within the chat area there’s also an operational status, a community area, search feature and several links to blog posts and information.
Rachael Pearson
HEAD OF MARKETING AND DIGITAL
If it matters to you to have the best AI available, full control of your content, and unlimited ability to scale your AI assistant at no extra cost, sign up for AI Studio now.
If you need any help, we offer a free 30-minute set up call (or can even do it all for you).
If you need buy-in first, grab our free cheat sheet and take it to your boss!
Research was carried out in February 2024. Platform features, pricing and other details for either platform may have changed since then. This comparison was formed from an initial 20-minute inspection of each site to test how easy it is to get started and understand the layout/usability.
