Gorgias vs EBI.AI

Leveraging the potential of AI assistants will revolutionise your customer service operations, so it’s vital you invest in a solution that matches your business goals. This page compares EBI.AI’s AI assistant technology to Gorgias to help you make the evaluation process straight forward.

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Overview

What does EBI.AI do?

EBI.AI creates AI assistants, with up to 99% accuracy for organisations of all sizes. We are on a mission to democratise AI and in doing so our pricing is fair for enterprises of all sizes from start-ups to the world’s biggest brands. Our focus has, and always will be on making AI accessible to all. Our 9+ years AI experience ensures your assistant is secure and compliant.

What does Gorgias do?

Gorgias helps e-commerce businesses manage their support tickets. There is virtually no automation meaning your customers receive responses like “Leave a message and we’ll email you once we’re online”, resulting in a poor customer experience. Replacing this with an AI assistant up to 99% of inquiries are dealt with instantly, significantly enhancing efficiency and customer experience.

Comparison by feature

Features
30-day free trial
Instant replies 24/7
Alleviates customer support team
Automation included as standard
Free live chat
Consistent messaging
99% AI accuracy
Auto-generation with website URL
Conversation review, growth and training
Core AI provider

Trusted by businesses in every industry

Don’t just take our word for it

We chose EBI.AI as our provider because they promised a hassle-free process to deploy an AI assistant on their platform, and they absolutely delivered. Their implementation was seamless, exceeding our expectations. We noticed an instant reduction in email enquiries, thanks to their solution.

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