B&D saves the cost of 10,000 calls in just six months
After launching one of our local council AI assistants, B&D saved around £48,000 in six months and says, “this is just the beginning”.
On our platform, you can link up your AI assistant with any of the business systems you use to manage customer relations. The most commonly used integrations are all set up and ready to go. Once B&D starts to use them, they expect the number of people using the AI assistant “to increase significantly”.
As time goes on, their AI assistant will also learn more and more about the services they offer their community. On our platform, conversation review is included for every local council. Our expert team of linguists, psychologists and writers look at patterns that form in the requests coming in for the AI assistant to deal with. This helps guide the decisions that B&D makes next because it “identifies weak points in terms of content quality and navigation,” they say, so the council can “prioritise service improvement”. Since call numbers have decreased dramatically, they’re now looking at ways to decrease email volume too.