Your fintech CX upgrade - an AI assistant that offers unmatched responsiveness and precision

Immediate resolution 24/7, +130 languages, with over 90% accuracy. Create your company’s first high performance AI assistant and transform your customer’s experience

It’s time to upgrade the chatbots

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  • No credit card required to sign up
  • First 30 days free

As a customer service expert working in fintech, you understand the critical value of seamless and intelligent customer interactions, the power of accuracy, and the importance of fast resolution. Our unmatched combination of bespoke AI, human-in-the-loop, and robust data security and compliance can fast-track your next wave of CX-led growth:

  • A new era of omnichannel accessibility – remote QR code, link, web, and social for real-time access and resolution 24/7
  • Increased agent productivity – with AI assistance you can unlock greater capacity and empowering your team and use their time more effectively on complex issues
  • Consistency, security, and compliance – remove human error and automate database integrations and account information
  • Winning on service – deliver record CSAT, NPS, engagement, and referrals
  • Private LLM and UK, EU & US data centres available

Are in-house AI teams the right move for insurance companies?

Find out why adding the guidance of an AI expert can help fuel your success with AI automation, so your agents can focus on selling insurance.

  • Avoid the dangers of trying to reinvent the wheel (or spend millions trying)
  • Recognise the 3 unseen difficulties of building AI in-house
Creating an AI assistant takes teamwork

What our clients say

Join other insurance benefiting from an AI assistant. Experience 35% of calls handled when your contact centre is closed and save almost £50,000 in direct costs within just 6 months.

Case studies

“Our AI assistant, SmartHelp, assists customers by making useful information more readily available in ways that haven’t been possible before, and therefore reducing pressure on our service centres”
Claire Hird
OPERATIONS DIRECTOR
“Because the property AI assistant takes on more routine tasks like maintenance requests and contract information, it frees up our property managers to concentrate on the overall service and maintenance of the building, providing a better experience for tenants.”
John Branigan, Director of IT & Transformation at Mytime Active
John Branigan
DIRECTOR OF IT & TRANSFORMATION

Recommend reading for fintechs

Why 83% of Legal & General customers turn to AI first for help with their insurance

When Legal & General Insurance introduced an AI assistant and linked it up to their policy system, they didn't expect to learn so much about their business just from having an AI assistant talking to customers 24-hours a day. Customers like it too, with 83% of those who've tried the AI assistant now choosing to use it over traditional methods of contact like phone or email.

Find out how they succeeded

Want an AI assistant but worry about security and compliance?

You might love the idea of every customer having their own personal AI assistant on hand 24/7, but are also thinking there’s no way you’ll get the idea through your rigorous security checks. You needn’t worry. Our advanced platform comes with all the security information you’ll need readily available and stands up to the strictest onboarding process.

Get an AI assistant you can rely on

You only pay-as-you-grow

Rocket taking off
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Build, launch and manage your AI assistant for free
Your first month usage is free
After 25 days your average request volume sets your upcoming monthly payment
Upcoming payment is reviewed monthly based on your 3 month rolling average
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2
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Rocket taking off
Build, launch and manage your AI assistant for free
Your first month usage is free
After 25 days your average request volume sets your upcoming monthly payment
Upcoming payment is reviewed monthly based on your 3 month rolling average

Successfully resolve higher volumes and greater variety of customer enquiries within the first 60 seconds

AI assistant use case: Insurance policy

Offer instant quotes and renewals

Offer instant quotes and renewals

Give your customers an instant quote using our AI platform. Able to process tens of thousands of requests for quotes simultaneously, an AI assistant works hard for you 24/7, every day of the week. While your AI assistant instantly generates new quotes or renews old policies for loyal patrons, you can focus on more involved requests for cover or check-in with faithful customers so that every part of your business is covered.

Answer customer questions instantly

Answer customer questions instantly

It’s not only the customer that benefits from you using our AI platform. If your team is overrun with calls about the same common questions and it stops them from spending more time on a sensitive or more complicated quote or claim requests, use an AI assistant to take 85% of those queries off your hands from day one. You can add more specific questions as you go, as your team gets more time to think about how you can continue to offer a premium service.

Do more for the customer with integration

Do more for the customer with integration

There are lots of questions you can’t answer without looking at someone’s individual policy, but don’t worry! We can connect your AI assistant seamlessly and securely with your policy system. That way, your customers will only ever be given information that is relevant to them and correct in line with their insurance agreement. It means you can rely on your AI assistant to do a lot more to help you and your team manage essential customer enquiries.

Make claims quick and painless

Make claims quick and painless

Making a claim is the part of the insurance process that nobody wants to get to. It’s the worst-case scenario. The rainy day. How much more comfortable would it be for your customers to speak to your AI assistant about their claim and start the process right away with no delay? Using our AI platform, you can make it possible for them to do that any time of the day or night whether your offices are open or closed. Your AI assistant can handle it.

Need more info?

Need more info?

Our AI assistant, Clawson, knows everything you need to know about our platform including all our FAQ’s – give him a try if you have any further questions.

PS. It’s free to sign up and no credit card is required.

EBI.AI AI assistant Clawson