This works just as well for your teams, since the enquiries it passes through are most likely to be the ones that are more intricate or rewarding to solve, so the work of your agents becomes even more worthwhile and enjoyable. Without an overwhelming pressure or backlog of contact enquiries, they have more time to offer a sympathetic ear or make the most of their problem-solving skills.
With your AI assistant and team working in harmony, customers that want a fast, accurate response get what they need. As do those who need to spend time talking with a person to solve a more challenging query. Achieve it all with live chat as your hub.