How to set up your AI Studio account
To get started, sign up for an account in AI Studio. We use two-factor authentication to make sure your account is secure right from the start.
Top tip: Bookmark our site to log in without any delay.
Whether you’ve just signed up or are still researching AI assistants, here’s our no nonsense guide to getting yours live. Creating an AI assistant using AI Studio takes less than 10 minutes.
Dive into our tutorial below or create your AI assistant now.
You’ll get a notification whenever there’s a new training suggestion and nothing goes live without your say so.
Now you’ve logged in and have your first flows up and running, you’ll be able to edit the responses your AI assistant gives out to questions (if you want to).
Use buttons for your CTAs.
To check you’re happy with how your flow looks and sounds, use the device preview on the right-hand side. Type in the question, just like your customer would (or copy/paste it in), eg. “Can I make a return?” to see the answer appear in real time.
This is the fun part where you style your AI assistant and give it an identity. Go to the Style tab to make changes any time.
On the right-hand side, you can preview your AI assistant. Talk with it as you make changes, to make sure you’re happy with how it looks.
Other default messages are for use with our free live chat service if you choose to use it (more on that later) and to ask customers for feedback.
You can update the text for any of your default messages any time just by clicking the arrow to open up the edit box.
Once you’re live, click on Request viewer in the top menu and you’ll be able to see all the conversations taking place between your AI assistant and your customers. Rest assured, all personal information (PII) is removed in line with our enterprise grade security standards.
Your customer chats to the AI assistant
Customer: Can I speak to sales?
AI assistant: Sure, can I take your first name?
AI assistant: And your surname?
AI assistant: What’s your email address please?
One of your team then picks up this live chat and takes over the conversation.
If you ever get stuck, chat with Clawson, our resident AI assistant. Clawson is your co-pilot, there for you 24 hours a day.
Clawson answers at least 90% of all support questions, but if you have a more intricate or unusual request for help, Clawson raises a support ticket for our team to step in.
Top tip: If you don’t want to create your AI assistant, we can always do it for you. Use our managed service and our pro team will create and/or manage your AI assistant, so you don’t have to.