Trending and new
3 min read
5th May 2023
This is the fun part where you style your AI assistant and give it an identity. Go to the Style tab to make changes any time.
First, choose an avatar for your AI assistant. If you don’t have one in mind, use your logo, or design one with Canva or a generative AI tool like Midjourney.
Give your AI assistant a name (here’s some help with naming a chatbot for business).
You can add your AI assistant to any website unless you choose to restrict it.
If you only want your AI assistant to appear on your main website (there’s often a second url for testing, too), you can do that by adding the URL to the Web section. Your AI assistant is then locked down, so it will only work on the sites you want it to appear on.
Change the colours of the chat window and bubbles.
On the right-hand side, you can preview your AI assistant. Talk with it as you make changes, to make sure you’re happy with how it looks.
Top tip: For maximum business impact, choose a gender neutral name for your AI assistant to avoid stereotyping and bias, and reduce the likelihood of it ever being misconstrued as a human.
Once this step is complete, you can start to look at what your AI assistant says.
You’ll find a number of default messages under the Universal content tab, but there are two key messages every AI assistant needs to have:
Your AI assistant sends a welcome message for every new interaction with your AI assistant:
Alongside your welcome message, your AI assistant will automatically pull in three questions your customers can simply click on to go straight to the answer. These are chosen from flows with the lightbulb switched on.
A fallback message is used when your AI assistant can’t answer a question and needs clarification.
Other default messages are for use with our free live chat service if you choose to use it (more on that later) and to ask customers for feedback.
You can update the text for any of your default messages any time just by clicking the arrow to open up the edit box.
Top tip: Add a waving hand emoji to your welcome message to add a little zing! 👋