One of the largest ferry operators in the world today, Stena Line has always been an early adopter of AI. Almost a decade ago ― way before it was even a buzz word, the team were keen to explore what was on the horizon for AI-powered travel assistance, but there was a lot of ground to cover.
- They have 37 vessels that sail across multiple routes around Europe
- Millions of passengers with highly specific travel details need individual attendion
- Information from many other business systems is needed to resolve enquiries