Why a versatile name will maximise your chatbot's potential
It’s important to recognise the most advanced AI assistants can go on to do more than answer customer service queries on your website. They can be fully integrated into your business and become a crucial part of your operations.
An advanced chatbot can live on any channel
Your one chatbot can appear in many places, from mobile apps and smart speakers to messaging services like WhatsApp, so don’t restrict its versatility by giving it a name that only relates to one channel.
Your AI chatbot can expand within your business
Your chatbot can help multiple departments (Barking & Dagenham Council expanded theirs to six departments in nine months) and take on any new task, so try to avoid something overtly customer service related like “CS Sally”.
Next-gen chatbots speak in many languages
Our advanced AI assistants are multilingual, speaking more than 100 languages, so keep your chatbot name clear and simple to understand and easy to say in case you branch out to new areas.
Our oldest AI assistant Stina (for Stena Line ferries) is a great example of a versatile chatbot name.
Stina’s been flying the flag for artificial intelligence since 2015 and has helped Stena Line customers via Facebook messenger, on their mobile app, on their website, and was even turned into a hologram to serve passengers on board. Internally, the AI chatbot helped Stena Line teams with cost-analysis systems.
The name Stina has been a real winner because it’s:
Easily associated with the company “Stena Line”
Playful to pronounce
Oodles of personality
Avoids any controversy
Supercharge your customer experience with a well-named chatbot
Ultimately, the name isn’t the most important element of a chatbot or advanced AI assistant, it just adds to the overall experience of using one. Once you launch, the biggest win is radically transforming the way you serve your customers.
Once you’ve got a name for your chatbot, start focusing your attention on how to launch it successfully, ready to cut your call volumes, reduce waiting times, boost morale among your support teams, and skyrocket customer satisfaction.
You can launch a chatbot in 10 minutes using only your website URL. Now you know how to name it too, you can transform your customer experience in no time at all.