How an AI assistant helps Coventry City Council answer more calls instantly 24/7 while spending less money

Overwhelmed by a high volume of calls from customers, Coventry City Council wanted to use an AI assistant, knowing it would speed up their call handling process.

With no technological expertise in this area, it seemed a daunting and expensive thing to do. Until they discovered our cost-effective AI assistants for local government powered by our unique platform.

Coventry City Council can now develop its own AI assistant but also be part of a network of other local councils who are developing AI for the public sector, moving forward faster – together.

Discover how an AI assistant helps Coventry City Council tackle the most common queries instantly

"Our AI assistant helps us capture vital intelligence to improve the services that really matter to our customers. For example, data demonstrating that parking is the most popular topic right now, helps us make the relevant changes and allocate resources more effectively.”

COVENTRY CITY COUNCIL CUSTOMER SERVICES

Coventry City Council Logo

Other Case Studies

Digital transformation

Mytime Active: Digital transformation of a leisure business in less than six months

How Mytime Active's AI assistant was trained to answer 97% of customer queries and why even leisure club members who struggle with technology are happily using it.

2 min read

Read more

Local government

Barking & Dagenham: Using one AI assistant across multiple departments

How Barking & Dagenham Council's AI assistant for missed bins hit a 98% success rate and expanded to six more departments, all in less than a year.

2 min read

Read more

Security & compliance

Legal & General Insurance: Using AI to answer 4,000 customer queries a month

Why 83% of Legal and General Insurance customers turn to their AI assistant, smarthelp, first for help with their insurance.

5 min read

Read more