How Community AI helps Coventry City Council answer more calls instantly 24/7 while spending less money

Overwhelmed by a high volume of calls from customers, Coventry City Council wanted to use AI, knowing it would speed up the call handling process.

With no expertise in AI, it seemed a daunting and expensive thing to do. Until they discovered Community AI – cost effective AI assistants for local government powered by our conversational AI platform.

Coventry City Council can now develop its own AI assistant but also be part of a network of other local councils who share the cost of developing AI for the public sector, moving forward faster – together.

Discover how Community AI helps Coventry City Council tackle the most common queries instantly

  • This field is for validation purposes and should be left unchanged.

"Community AI helps us capture vital intelligence to improve the services that really matter to our customers. For example, data demonstrating that parking is the most popular topic right now, helps us make the relevant changes and allocate resources more effectively.”

COVENTRY CITY COUNCIL CUSTOMER SERVICES

Coventry City Council Logo

Other Case Studies

AI Case Studies

Legal & General Insurance: Using AI to answer 4,000 customer queries a month

Why 79% of Legal and General Insurance customers turn to their AI assistant, SmartHelp first for help with their insurance.

Longer read

Read more

Customer Experience

Stena Line: Using AI to reroute the way travel companies operate

See how Stena Line ferries use AI to create waves in the travel industry

2 min read

Read more

AI Case Studies

Coop Sweden: Using AI to keep customers loyal to their brand

How grocery retailer, Coop Sweden, uses AI to answer almost 90% of FAQs from over 3 million shoppers

3 min read

Read more

Book a demo

Want to see how our platform works? We'd love to show you!

"*" indicates required fields