Overwhelmed by a high volume of calls from customers, Coventry City Council wanted to use AI, knowing it would speed up the call handling process.
With no expertise in AI, it seemed a daunting and expensive thing to do. Until they discovered Community AI – cost effective AI assistants for local government powered by Lobster, our conversational AI platform.
Coventry City Council can now develop its own AI assistant but also be part of a network of other local councils who share the cost of developing AI for the public sector, moving forward faster – together.
COVENTRY CITY COUNCIL CUSTOMER SERVICES
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