How an AI assistant helps Coventry City Council answer more calls instantly 24/7 while spending less money
Overwhelmed by a high volume of calls from customers, Coventry City Council wanted to use an AI assistant, knowing it would speed up their call handling process.
With no technological expertise in this area, it seemed a daunting and expensive thing to do. Until they discovered our cost-effective AI assistants for local government powered by our unique platform.
Coventry City Council can now develop its own AI assistant but also be part of a network of other local councils who are developing AI for the public sector, moving forward faster – together.
Discover how an AI assistant helps Coventry City Council tackle the most common queries instantly
"Our AI assistant helps us capture vital intelligence to improve the services that really matter to our customers. For example, data demonstrating that parking is the most popular topic right now, helps us make the relevant changes and allocate resources more effectively.”
COVENTRY CITY COUNCIL CUSTOMER SERVICES
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