Overwhelmed by a high volume of calls from customers, Coventry City Council wanted to use an AI assistant, knowing it would speed up their call handling process.
With no technological expertise in this area, it seemed a daunting and expensive thing to do. Until they discovered our cost-effective AI assistants for local government powered by our unique platform.
Coventry City Council can now develop its own AI assistant but also be part of a network of other local councils who are developing AI for the public sector, moving forward faster – together.
COVENTRY CITY COUNCIL CUSTOMER SERVICES
Digital transformation
2 min read
Digital transformation
How Mytime Active's AI assistant was trained to answer 97% of customer queries and why even leisure club members who struggle with technology are happily using it.
2 min read
Local government
How Barking & Dagenham Council's AI assistant for missed bins hit a 98% success rate and expanded to six more departments, all in less than a year.
2 min read
Security & compliance
5 min read
Security & compliance
Why 83% of Legal and General Insurance customers turn to their AI assistant, smarthelp, first for help with their insurance.
5 min read