Discover how AI assistants are changing the way we work

6 ways to rapidly improve omnichannel customer experience and exploit AI

7 min read

How to set customer service OKRs: 12 real world examples + the most important metrics

9 min read

How AI can catapult you ahead with your 3 most important customer service goals

6 min read

How to name your chatbot for maximum business impact

5 min read

7 ways to improve customer engagement on a tight budget

5 min read

3 tactics to reduce customer support costs and improve service in 2023

3 min read

How to use our savings calculator to help build your business case 2023

3 min read

How to make a successful business case for a chatbot (cheat sheet included)

2 min read

How OpenAI’s ChatGPT and LLMs like GPT-4 are transforming customer support chatbots

3 min read

12 chatbot and AI assistant statistics you can trust for 2023

2 min read

How to launch a chatbot successfully:
4 essential steps +1 bonus tip

3 min read

How to combine API and AI to help every customer instantly (the easy way)

5 min read

4 tasks an AI assistant can do for your HR and office management teams ― right now!

2 min read

Barking & Dagenham Council’s AI assistant means “costly phone calls” are down 6% and customer satisfaction is up 67%

6 min read

Did you know revenue from AI assistant chats is set to hit $112 billion in 2023?

7 min read

Want an AI assistant but worry about security and compliance? Our platform stands up to the strictest onboarding process

3 min read

The secret behind a successful AI assistant that nobody talks about

3 min read

Hire the best people and keep them with the help of an AI assistant

3 min read

Help in all the right places at the right time for every customer ― try QR codes

3 min read

Not all ready-made AI assistants are equal and here’s why

5 min read

Why you need NLP (natural language processing) to turn chats into conversation

5 min read

Use an AI assistant and you’ll never have to worry about communication failures again

2 min read

Virtual assistants: Where do you start?

3 min read

It takes 2 seconds to say yes to an AI assistant and just 2 weeks for it to de-stress your team

6 min read

Why insurance CIOs need cover for failure demand and how AI can help

6 min read

The life and times of AI assistant Stina is proof that AI isn’t just a fad

5 min read

Retailers: AI is on your list of essential items and it’s now or never

9 min read

Property sales: 6 ways you can use AI to attract more buyers today

5 min read

Build to rent developers: Why AI gets people talking about your property (in a good way)

5 min read

Property admin: Why rental managers are turning to AI to get more done

5 min read

Rental managers: How does AI help with property maintenance, exactly?

5 min read

Clunky, outdated systems? Conversational AI is the fix for local councils who want to go digital now

10 min read

Your customers are choosing right now which digital products they’ll keep or toss. Get ready to make the cut

3 min read

A 5-step checklist for mastering enterprise AI

4 min read

AI in retail: make 2021 the year we dreamed of

4 min read

AI & Live Chat: a winning combination

3 min read

What came first, Covid-19 or poor customer service?

5 min read

A 3-Step Formula For Consumer Trust In The AI Age

6 min read

Retail Sustainability: Why It Pays To Add AI To The Shopping List

5 min read

How our AI business grew by 150% during a pandemic

8 min read

AI to the Rescue: Busy Contact Centres in Local Government

6 min read

In the name of customer experience, it’s time to banish bad bots

9 min read

Artificial Intelligence: 3 benefits for the insurance industry

5 min read

AI: First aid for companies in challenging times

6 min read

EBI.AI launches CoronaBot to save customer services teams

4 min read

AI assistant for Coop Sweden developed by EBI.AI

3 min read

AI Workshops: BMW Mini Apprentices

3 min read

EBI.AI authorised reseller of Google Nest smart home devices

3 min read

Artificial Intelligence: friend or foe?