Trending & new

All the latest blog posts covering trending topics in AI with help, information and insight to inform the conversations you’re having today.

How to calculate and improve your Customer Satisfaction Score (CSAT)

5 min read

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What is customer effort score (CES) and how does AI help improve it?

5 min read

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What is Net Promoter Score (NPS) and what impact does AI have on your results?

5 min read

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What does the future of conversational AI hold for businesses in 2025 & beyond

8 min read

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What is task success rate and how is it starting to evolve with more advanced AI?

3 min read

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How to use integration to make your customer service AI assistant smarter

3 min read

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How to deploy conversational AI for customer service without any hiccups

7 min read

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How to bring LLMs into your customer service support (and should you)?

8 min read

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What is customer retention rate and how does AI help?

3 min read

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How APIs transform customer service (with 8 real world examples)

7 min read

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3 compelling reasons why an AI specialist outperforms your telecoms provider for customer service chatbot automation

5 min read

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9 practical ways to improve your CSAT score for customer service ― the right way

11 min read

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