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All the latest blog posts covering trending topics in AI with help, information and insight to inform the conversations you’re having today.

9 conversational AI trends impacting customer service

7 min read

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What is real time customer engagement and how does it up your CX game?

8 min read

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6 ways to rapidly improve omnichannel customer experience and exploit AI

7 min read

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How to set customer service OKRs: 12 real world examples + the most important metrics

9 min read

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The 3 customer service goals you need to master now (and how to reach them fast)

10 min read

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How to name your chatbot for maximum business impact

5 min read

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7 ways to improve customer engagement on a tight budget

8 min read

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4 critical insights to help reduce customer support costs and improve service in 2023

8 min read

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How to use our savings calculator to help build your business case 2023

3 min read

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How to make a successful business case for a chatbot (cheat sheet included)

2 min read

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How OpenAI’s ChatGPT and LLMs like GPT-4 are transforming customer support chatbots

5 min read

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24 chatbot statistics for 2023: A guide for customer service leaders

7 min read

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