How an AI assistant helps you manage election day
An AI assistant helps UK councils on election day by answering voter enquiries 24 hours a day, on the go, in 130+ languages. Voters can find out where their polling station is and other details about the electoral process, getting instant responses even if they’re already at the polling station ready to cast their vote.
The easy way to handle election day queries
Councils like Coventry City and London’s Barking & Dagenham are already using AI assistants to help with everything from missed bins to Council Tax enquiries and parking charges. They’re answering more queries while spending less money and customer satisfaction has risen by 67%. Now, Watford Borough Council is using their AI assistant to tackle election day questions, like these:
- Where is my polling station?
- Am I registered to vote?
- Can I submit my proxy vote at my own polling station?
- What forms of ID are acceptable?
- Why do I have to show photo ID?
- Can I deliver my postal vote by hand?
- Where can I drop off my postal vote?
- What candidates are up for election?
- Who is my councillor?
- How can I contact my councillor?
- What are the election results?
Since an AI assistant can live on your phone lines, website, app, social channels, messenger platforms like WhatsApp and smart speakers, it’s convenient and easy for your customers to get answers to election day queries any time, whether they’re relaxing at home or working late, out at the pub or home with the dog.
Personalising automated responses by postcode
Extending automated services after the election
Once this election has been and gone, on our platform you’ll be able to extend your automated services to other departments at no extra cost. After quick initial success with waste enquiries, Barking & Dagenham Council trained their AI assistant to handle queries for five other departments in just a few months and soon hit an ROI of 533%.
With the average cost of every call coming into a contact centre in the UK sitting at £6.26 and a chat conversation costing mere pence, Barking & Dagenham saved £48,000 in the first six months of launching an AI assistant and, long term, you’ll only ever pay for what you use, so costs only rise as your enquiries do.
Better still, we know from experience 35% of the queries our AI assistants deal with come through when traditional offices are closed and, on average, 96% of those are successfully dealt with by the AI assistant without any input from your teams. You not only reduce costs, but start the day with less enquiries too.
Get ready for election day
If you vote to start automating council queries, book a discovery call with our expert team and we’ll get you set up faster than a politician can dodge a straight question.