Customer service

Support, guidance and information for customer service leaders as you navigate your way through the AI revolution to make your mark.

Customer service

How to use AI telephony to answer phone calls and turn around expensive, broken call systems

8 min read

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AI IVR: The 3 components you need to radically improve traditional call routing and save ££££

6 min read

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What does an AI administrator do and how much time does it take to manage an AI assistant?

4 min read

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What is RAG and how does it strengthen and improve AI automation?

6 min read

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AIaaS (AI as a service): AI solutions & services for your company

3 min read

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How to calculate your call volume (and use AI to reduce it)

5 min read

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How do you work out your cost per call (and save money using AI)?

5 min read

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How to calculate and improve your Customer Satisfaction Score (CSAT)

5 min read

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What is customer effort score (CES) and how does AI help improve it?

5 min read

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What is Net Promoter Score (NPS) and what impact does AI have on your results?

5 min read

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How to deploy conversational AI for customer service without any hiccups

7 min read

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How to bring LLMs into your customer service support (and should you)?

8 min read

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