Customer service

Support, guidance and information for customer service leaders as you navigate your way through the AI revolution to make your mark.

Customer service

3 compelling reasons why an AI specialist outperforms your telecoms provider for customer service chatbot automation

5 min read

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9 practical ways to improve your CSAT score for customer service ― the right way

11 min read

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11 ways chatbots improve customer service explored through real-life case studies

8 min read

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9 practical ways to build customer service mindset (+ 3 urgent reasons why you should)

10 min read

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12 real-world uses of AI highlighting opportunities (not threats) for customer service teams

8 min read

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Why customer service chatbots fail (& how to fix them)

10 min read

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How to achieve empathy in customer service (with AI)

14 min read

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Master these 12 actionable B2B customer service best practices today

8 min read

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Customer service innovation: 7 of the hottest opportunities for 2024 (+ tips for success)

8 min read

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5 ways AI is improving live chat capabilities and customer satisfaction

4 min read

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How an AI assistant will transform your customer insights

3 min read

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9 conversational AI trends impacting customer service

7 min read

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