Customer service

Support, guidance and information for customer service leaders as you navigate your way through the AI revolution to make your mark.

Customer service

9 conversational AI trends impacting customer service

7 min read

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What is real time customer engagement and how does it up your CX game?

8 min read

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6 ways to rapidly improve your omnichannel customer experience

6 min read

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How to set customer service OKRs: 12 real world examples + the most important metrics

9 min read

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The 3 customer service goals you need to master now (and how to reach them fast)

10 min read

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What is your deflection rate and how has AI changed everything?

3 min read

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7 ways to improve customer engagement on a tight budget

8 min read

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4 critical insights to help reduce customer support costs and improve service in 2024

8 min read

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How to use our savings calculator to help build your business case 2024

3 min read

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How to make a successful business case for a chatbot (cheat sheet included)

2 min read

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33 chatbot statistics for 2024: A guide for customer service leaders

7 min read

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How to combine API and AI to help every customer instantly (the easy way)

5 min read

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