Case studies

Find out how organisations across all kinds of industries are using AI to improve service, reduce costs, increase engagement and efficiency.

How Mytime Active transformed customer service in 6 months using AI to answer 97% of leisure queries

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How a London council cut 10,000 calls and grew customer satisfaction by 67% in 6 months

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Why 83% of Legal & General customers using AI for support prefer it to phone and email

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How an AI assistant helps Stena Line Ferries reinvent travel for millions of customers

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How retailer Coop Sweden uses AI to answer 91% of queries from 3 million+ shoppers

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How JLL housing managers reduce routine maintenance tasks by 60% using AI

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How Get Living property developers use AI to move people into homes (and settle them in) giving agents more time to help

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How AI helps Coventry City Council answer more calls instantly while spending less money

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