Let us do all the work for you setting up and managing an AI assistant

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If you want an AI assistant to cut call volumes, automate lead generation, increase customer loyalty, or be part of a wider digital transformation, it’s never been easier to create one, or we can do some or all of the work for you. Help your customers across multiple digital channels, 24 hours a day. Using an AI assistant to solve problems instantly and improve their experience, whatever part of the customer journey they’re on. 83% of customers who use the AI assistant we created for Legal & General Insurance now turn to it first for help when they need to make contact.

“Looking at the ease of use with which my kids just speak to assistants or use technology, it’s staggering. We knew we couldn’t stay the same; we had to evolve. We were looking for a partner with the capability to develop what is still a relatively new product. EBI.AI had the technical capability and we had complete trust and confidence in how they would treat the project.”

Christian Armstrong

DIRECTOR OF BRAND, PRODUCT & TECHNOLOGY

GetLiving Read the case study

Forward-thinkers using EBI.AI

Tell us the problem

What holds your business back from becoming more efficient, more engaged with your customers, or from increasing your profits? That’s where we’ll start. You bring the spirit of your brand, we bring 20+ years of experience.

Work through ideas

On our platform, your AI assistant automatically has natural language processing (NLP). That makes it smart enough to detect subtleties in the things people say, ready to solve complex problems, so don’t hold back on ideas!

Launch fast and aim high

Keeping a human in the loop, our team of language specialists and analysts review the conversations your AI assistant has with your customers (personal information is removed) to quickly uncover their needs and grow your AI assistant.

Perfect your AI assistant

Speaking with your customers 24/7, your AI assistant is first to know where your systems, processes and products can be improved. We’ll integrate with your business systems so your AI assistant can take on more and more complex tasks over time.

“Without our AI assistant, Mia, call volumes would have continued at an exceptionally high level and we are confident the system has saved us the equivalent of two additional heads due to us being open seven days a week. Your conversation review service where we identify questions and answers and you train Mia to answer them has been exceptional. We would not have had time to train Mia, and certainly would not have had time to review and update her knowledge based on actual customer queries. Your way of working makes this easy and EBI.AI work as part of our team to deliver those updates.”

John Branigan

DIRECTOR OF IT & TRANSFORMATION

Read the case study

Every feature you need for success is included in our platform

Every AI assistant is different because every business is different. On our platform, you can have an advanced AI assistant show up anywhere you want it to, with or without live chat, speaking in any language, and much more, all tailored to your exact need. Let’s talk through some ideas.

Grow your AI assistant over time

You don’t want a basic chatbot with limited capability ― those times are gone. We develop advanced AI assistants that can change and adapt with your business the more it grows. We can also include it as part of a wider digital transformation project, drawing on our significant history in data engineering to help with things like:

  • Integrating with legacy systems you can’t or don’t want to shelve
  • Adding a data warehouse or staging area for better responses across systems
  • Creating a customer data platform to personalise customer experiences
  • Adding machine learning or other AI services to give your AI assistant more skills, like counting footfall in store or at events

“We want to work with proactive tech partners who will lead the way in innovation, which was a big reason why we chose EBI.AI, and ultimately because of their ability to integrate with our app and into our systems.”

Sam Winnard

DIRECTOR OF BUILD TO RENT MANAGEMENT

JLL Read the case study

Don’t worry about the onboarding process

We’ve got everything you need to get through complex security and compliance checks, even if you work in a highly regulated industry. You’ll find more on that here.

We can’t wait to see what you’re working on!

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