Hassle-free creation and supervision of your AI

Whether you’re a small business or a large enterprise you can outsource all your AI to our expert team for as little as £500pm – we’ve been building safe & scalable AI assistants for a decade!

Book a discovery call~ ask us to create an AI assistant, scale it, handle all the tech and security; we can take care of everything
  • 10 years of AI experience
  • We have built hundreds of AI assistants for the worlds biggest brands
  • We use LLM safely & effectively
  • We radically reduce cost per enquiry vs telephony
  • 25 years systems integration experience you can take advantage of
  • Feeling uneasy about AI? Lean on our expertise
  • Competitive pricing our services start from £500 per month
  • Need a suite of AIs? We ensure uniformity and centrality for your organisation

92% of contact centres say AI saves them time

92% of contact centres say AI saves them time

☝️ If you want this kind of productivity lift in your teams and to level up experience for your customers, it’s time to start making waves with AI. Our managed service is right for you if:

  • You don’t want multiple AI providers, just one who can do it all for you
  • You don’t want multiple pockets for your budget either, just one totally affordable investment
  • You don’t have, or don’t want to allocate a team members to focus on AI
  • You want to take advantage of the rise of LLMs (like ChatGPT) quickly and safely

Outsource your AI and we’ll get for you the same kind of results we’ve delivered for other clients:

  • Automate up to 90% of routine enquiries
  • Reduce your average cost per enquiry from £5 to 5p
  • Increase customer satisfaction by 67%
  • Move your support team onto higher value tasks

Providing AI powered customer assistants to over 12,000 global businesses

EBI technology partners

Make useful information readily available in ways that haven’t been possible before

As an experienced AI provider with a 20+ year history in data engineering, we’ve taken everything we know about technology and AI to create our unique platform, AI Studio. It houses all the features you need to scale an AI assistant ― FAST, as well as:

  • Natural language processing (NLP), so your customers can ask for any kind of help they need
  • Large language models (LLMs) like GPT, safely introduced for full control over any content your customers could see
  • Easy integration with all your favourite business apps and platforms, so your AI assistant can tackle customer queries end-to-end without any help from your teams
  • A human in the loop (HITL) ― our team of AI experts, psychologists, language specialists and developers, there to make sure your AI assistant is consistently learning and growing

What our clients say

Join our happy customers and experience the benefits of having an AI assistant that can efficiently handle 35% of calls outside of customer contact centre hours and save you almost £50,000 in direct costs within just 6 months.

Read our success stories

“We chose EBI.AI as our provider because they promised a hassle-free process to deploy an AI assistant on their platform, and they absolutely delivered. Their implementation was seamless, exceeding our expectations.”
Rachael Pearson
“We want to work with proactive tech partners who will lead the way in innovation, which was a big reason why we chose EBI.AI, and ultimately because of their ability to integrate with our app and into our systems.”
Sam Winnard

Cut call volumes, automate lead generation and increase customer loyalty

84% of contact centres are already using chatbots. If you’re not, now’s the time to start. Or if you are, now’s the time to become a leading example in AI automation.

  • Help your customers across multiple digital channels 24 hours a day with, on average, 91% accuracy
  • Solve problems for customers instantly and improve their experience, whatever part of the customer journey they’re on
  • Offer customer service across every channel, in 100+ languages, in real-time

83% of customers who use the AI assistant we created for Legal & General Insurance now turn to it first for help when they need to make contact.

84% of organisations are already implementing LLM don’t get left behind

Want to do something like Klarna or Vaxi? We’ve already implemented this for many organisations

Scott Currie • 3rd+
Head of VOXI at Vodafone
I’m thrilled to announce that we’ve started to roll out our LLM…
Read more
Kudos to Klarna 👏 the potential of AI is here and happening right now!…
Read more

What results can you expect?

Group 34918


increase in CSAT scores since AI implemenation

Group 28110


reduction in call centre staff in 6 weeks of launch

Group 28002


of customers choosing to interact with AI assistant first over any other communication channel

Every feature you need for success is included in our platform

Every AI assistant is different because every business is different. On our platform, you can have an advanced AI assistant show up anywhere you want it to, with or without live chat, speaking in any language, and much more, all tailored to your exact need. Let’s talk through some ideas.

Grow your AI assistant over time

You don’t want a basic chatbot with limited capability ― those times are gone. We develop advanced AI assistants that can change and adapt with your business the more it grows. We can also include it as part of a wider digital transformation project and telephony solution, drawing on our significant history in data engineering to help with things like:

  • Integrating with legacy systems you can’t or don’t want to shelve
  • Integrating with your telephony provider or managing this for sure so you are AI first across all systems
  • Adding a data warehouse or staging area for better responses across systems
  • Creating a customer data platform to personalise customer experiences
  • Adding machine learning or other AI services to give your AI assistant more skills, like counting footfall in store or at events

Don’t worry about the onboarding process

We’ve got everything you need to get through complex security and compliance checks, even if you work in a highly regulated industry. You’ll find more on that here 🛡️

  • SOC 2 compliant data centres
  • GDPR compliant
  • Designed to WCAG 2.1 AA standard inc. screen readers, font sizes, keyboard navigation, and colour management
  • Cyber Essentials Plus certification
  • PCI Data Security Standard (PCI DSS) compliant for online payments
  • And much more!

Discover what your customers want

Book a call with us to chat through the biggest challenges you’d like AI to solve. We’re here for it.

Let us reduce your contact volumes, transform your customer insights, and scale your AI assistant.

“Using NLP, LLM and integration together results in trustworthy, reliable and easy to manage AI assistants. NLP does a great job at identifying AI requests, LLM is the AI administrator’s copilot, helping to train it and produce content from lots of different sources, and integration allows your AI assistant to do stuff, like book an appointment or access information. Where LLMs do pick up much of the leg work for you, we keep a human in the loop to prevent misinformation through hallucinations. Using reliable tech like NLP alongside LLM, and integration to add the real value, your AI assistant is then secure and scalable.”