You don’t want to fall behind competitors using AI assistants to grow their business, but if you don’t have the time, money, or expertise to merge together the NLP, RAG, systems integration, LLM capability, cloud hosting, redaction and UI tools needed to do it, plus keep a human in the loop, rely on us to do it all for you.
Our average AI assistant success rate (recognising and fully resolving queries without human help) is 96%. For Stena Line Ferries, we’ve achieved 99.88%.
*Source: Gartner
AI Studio has been built from the ground up, solidly resting on a 23 year history in data engineering. We’ve taken everything we know about technology and AI to create external and internal AI assistants for businesses of all shapes and sizes, from insurance companies and retailers, to local councils and leisure companies. Once yours is live, see how it’s performing any time using AI Studio’s easy-to-use dashboard.
We’ve helped our customers use AI to change the way people shop, change the way people move home, and change the way we deliver customer support with 83% of Legal & General customers preferring an AI assistant to phone and email.
Businesses in all industries are using our AI assistants to bring real change to the way they serve their customers, engage with loyal followers and onboard new ones. Increasing your deflection rate soon has a positive impact on many other key metrics:
Deflecting to AI is bringing about proven radical change for companies of all shapes and sizes.
An AI assistant gives you flexibility to automate routine, repetitive or monotonous queries while prioritising human handling of sensitive, complicated, or unusual situations. We’ll set you up in whichever way makes the most sense for you and your customers, and the queries you typically receive.
67%
increase in customer satisfaction score (CSAT)
533%
ROI in just nine months (calculate your own estimated saving)
20%
drop in email enquiries, alongside a 22% drop in calls
Every AI assistant is different because every business is different. On AI Studio, you can have an advanced AI assistant show up anywhere you want it to, with or without live chat, speaking in any language, and much more, all tailored to your exact need. Let’s talk through some ideas.
Chat across different channels; anywhere, any time
Access any AI service, we’re not tied to any provider
Easily pass a customer over to your team if it’s a query where only a human will do
Add widgets to your chat window and use live chat
Support 24/7 from our own
AI assistant, Clawson
You don’t want a basic chatbot with limited capability ― those times are gone. We develop the most advanced AI assistants that can change and adapt with your business the more it grows. Include it as part of a wider digital transformation or AI telephony project if you want to, drawing on our significant history in data engineering to help with things like:
Let us know what you want, and we’ll tell you what’s possible.
We’ve got everything you need to get through complex security and compliance checks, even if you work in a highly regulated industry. There’s no shortage of extra guidance and support for even the most rigorous onboarding 🛡️
Book a call with us to chat through the biggest business challenges you’d like AI to solve.
We’re here for it.
Let us reduce your contact volumes, transform your customer insights, and scale your AI assistant.
8 min read