If you want an AI assistant to cut call volumes, automate lead generation, increase customer loyalty, or be part of a wider digital transformation, it’s never been easier to create your own, or we can do some or all of the work for you. Help your customers across multiple digital channels, 24 hours a day. Using an AI assistant to solve problems instantly and improve their experience, whatever part of the customer journey they’re on. 83% of customers who use the AI assistant we created for Legal & General Insurance now turn to it first for help when they need to make contact.
“Looking at the ease of use with which my kids just speak to assistants or use technology, it’s staggering. We knew we couldn’t stay the same; we had to evolve. We were looking for a partner with the capability to develop what is still a relatively new product. EBI.AI had the technical capability and we had complete trust and confidence in how they would treat the project.”
Christian Armstrong
DIRECTOR OF BRAND, PRODUCT & TECHNOLOGY
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Forward-thinkers using EBI.AI
Tell us the problem
What holds your business back from becoming more efficient, more engaged with your customers, or from increasing your profits? That’s where we come in. You bring the spirit of your brand, we bring 20+ years of experience.
Work through ideas
On our platform, your AI assistant automatically has natural language processing (NLP). That makes it smart enough to detect subtleties in the things people say, ready to solve complex problems, so don’t hold back on ideas!
Launch fast and aim high
Keeping a human in the loop, our team of language specialists and analysts review the conversations your AI assistant has with your customers (personal information is removed) to quickly uncover their needs and grow your AI assistant.
Perfect your AI assistant
Speaking with your customers 24/7, your AI assistant is first to know where your systems, processes and products can be improved. We’ll integrate with your business systems so your AI assistant can take on more and more complex tasks over time.
“Without our AI assistant, Mia, call volumes would have continued at an exceptionally high level and we are confident the system has saved us the equivalent of two additional heads due to us being open seven days a week. Your conversation review service where we identify questions and answers and you train Mia to answer them has been exceptional. We would not have had time to train Mia, and certainly would not have had time to review and update her knowledge based on actual customer queries. Your way of working makes this easy and EBI.AI work as part of our team to deliver those updates.”
John Branigan
DIRECTOR OF IT & TRANSFORMATION
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Every feature you need for success is included in our platform
Every AI assistant is different because every business is different. On our platform, you can have an advanced AI assistant show up anywhere you want it to, with or without live chat, speaking in any language, and much more, all tailored to your exact need. Let’s talk through some ideas.
Channels
Chat across different channels; anywhere, any time
Access any AI service, we’re not tied to any provider
Live chat
Easily pass a customer over to your team if it’s a query where only a human will do
Messenger
Add widgets to your chat window and use live chat
Support
Support 24/7 from our own
AI assistant, Clawson
Grow your AI assistant over time
You don’t want a basic chatbot with limited capability ― those times are gone. We develop advanced AI assistants that can change and adapt with your business the more it grows. We can also include it as part of a wider digital transformation project, drawing on our significant history in data engineering to help with things like:
- Integrating with legacy systems you can’t or don’t want to shelve
- Adding a data warehouse or staging area for better responses across systems
- Creating a customer data platform to personalise customer experiences
- Adding machine learning or other AI services to give your AI assistant more skills, like counting footfall in store or at events
“We want to work with proactive tech partners who will lead the way in innovation, which was a big reason why we chose EBI.AI, and ultimately because of their ability to integrate with our app and into our systems.”
Sam Winnard
DIRECTOR OF BUILD TO RENT MANAGEMENT
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Don’t worry about the onboarding process
We’ve got everything you need to get through complex security and compliance checks, even if you work in a highly regulated industry. You’ll find more on that here.
We can’t wait to see what you’re working on!
