What our clients say
Join our happy customers and experience the benefits of having an AI assistant that can efficiently handle 35% of calls outside of customer contact centre hours and save you almost £50,000 in direct costs within just 6 months.
92% of contact centres say AI saves them time
92% of contact centres say AI saves them time
☝️ If you want this kind of productivity lift in your teams and to level up experience for your customers, it’s time to start making waves with AI. Our managed service is right for you if:
- You don’t want multiple AI providers, just one who can do it all for you
- You don’t want multiple pockets for your budget either, just one totally affordable investment
- You don’t have, or don’t want to allocate a team members to focus on AI
- You want to take advantage of the rise of LLMs (like ChatGPT) quickly and safely
Outsource your AI and we’ll get for you the same kind of results we’ve delivered for other clients:
- Automate up to 90% of routine enquiries
- Reduce your average cost per enquiry from £5 to 5p
- Increase customer satisfaction by 67%
- Move your support team onto higher value tasks
Providing AI powered customer assistants to over 12,000 global businesses
EBI technology partners
Make useful information readily available in ways that haven’t been possible before
As an experienced AI provider with a 20+ year history in data engineering, we’ve taken everything we know about technology and AI to create our unique platform, AI Studio. It houses all the features you need to scale an AI assistant ― FAST, as well as:
- Natural language processing (NLP), so your customers can ask for any kind of help they need
- Large language models (LLMs) like GPT, safely introduced for full control over any content your customers could see
- Easy integration with all your favourite business apps and platforms, so your AI assistant can tackle customer queries end-to-end without any help from your teams
- A human in the loop (HITL) ― our team of AI experts, psychologists, language specialists and developers, there to make sure your AI assistant is consistently learning and growing
“We chose EBI.AI as our provider because they promised a hassle-free process to deploy an AI assistant on their platform, and they absolutely delivered. Their implementation was seamless, exceeding our expectations.”
Rachael Pearson
HEAD OF MARKETING AND DIGITAL
“We want to work with proactive tech partners who will lead the way in innovation, which was a big reason why we chose EBI.AI, and ultimately because of their ability to integrate with our app and into our systems.”
Sam Winnard
DIRECTOR OF BUILD TO RENT MANAGEMENT
Cut call volumes, automate lead generation and increase customer loyalty
84% of contact centres are already using chatbots. If you’re not, now’s the time to start. Or if you are, now’s the time to become a leading example in AI automation.
- Help your customers across multiple digital channels 24 hours a day with, on average, 91% accuracy
- Solve problems for customers instantly and improve their experience, whatever part of the customer journey they’re on
- Offer customer service across every channel, in 100+ languages, in real-time
83% of customers who use the AI assistant we created for Legal & General Insurance now turn to it first for help when they need to make contact.
84% of organisations are already implementing LLM don’t get left behind
Want to do something like Klarna or Vaxi? We’ve already implemented this for many organisations
What results can you expect?
67%
increase in CSAT scores since AI implemenation
12%
reduction in call centre staff in 6 weeks of launch
83%
of customers choosing to interact with AI assistant first over any other communication channel
Every feature you need for success is included in our platform
Every AI assistant is different because every business is different. On our platform, you can have an advanced AI assistant show up anywhere you want it to, with or without live chat, speaking in any language, and much more, all tailored to your exact need. Let’s talk through some ideas.
Channels
Chat across different channels; anywhere, any time
Access any AI service, we’re not tied to any provider
Live chat
Easily pass a customer over to your team if it’s a query where only a human will do
Messenger
Add widgets to your chat window and use live chat
Support
Support 24/7 from our own
AI assistant, Clawson
Grow your AI assistant over time
You don’t want a basic chatbot with limited capability ― those times are gone. We develop advanced AI assistants that can change and adapt with your business the more it grows. We can also include it as part of a wider digital transformation project and telephony solution, drawing on our significant history in data engineering to help with things like:
- Integrating with legacy systems you can’t or don’t want to shelve
- Integrating with your telephony provider or managing this for sure so you are AI first across all systems
- Adding a data warehouse or staging area for better responses across systems
- Creating a customer data platform to personalise customer experiences
- Adding machine learning or other AI services to give your AI assistant more skills, like counting footfall in store or at events
Don’t worry about the onboarding process
We’ve got everything you need to get through complex security and compliance checks, even if you work in a highly regulated industry. You’ll find more on that here 🛡️
- SOC 2 compliant data centres
- GDPR compliant
- Designed to WCAG 2.1 AA standard inc. screen readers, font sizes, keyboard navigation, and colour management
- Cyber Essentials Plus certification
- PCI Data Security Standard (PCI DSS) compliant for online payments
- And much more!
Recommended reading for getting started
8 min read
Discover what your customers want
Book a call with us to chat through the biggest challenges you’d like AI to solve. We’re here for it.
Let us reduce your contact volumes, transform your customer insights, and scale your AI assistant.
“Using NLP, LLM and integration together results in trustworthy, reliable and easy to manage AI assistants. NLP does a great job at identifying AI requests, LLM is the AI administrator’s copilot, helping to train it and produce content from lots of different sources, and integration allows your AI assistant to do stuff, like book an appointment or access information. Where LLMs do pick up much of the leg work for you, we keep a human in the loop to prevent misinformation through hallucinations. Using reliable tech like NLP alongside LLM, and integration to add the real value, your AI assistant is then secure and scalable.”
