Why you need NLP (natural language processing) to turn chats into conversation
When customers need help, a basic chatbot can only broadcast information. What people really need is someone to talk to. A two-way, natural conversation where they can ask questions in their own words, change the subject if they need to, and even exchange pleasantries. Conversational AI with NLP gives you that, which is why we never create our advanced AI assistants without it.
In the early days of AI, a chatbot would pop up on a website to ask if you needed help but could only answer a limited number of questions. And only if you asked the question in the exact right way. That’s not how human conversation works, so the outcome was almost always frustrating.
We review every conversation your AI assistant has with your customers, so it also learns the language unique to your business, like the names of your products or services or practices. So it quickly becomes an expert in everything you do.
The use of AI alongside our training results in a natural, easy conversation between your customer and your AI assistant. Customers are easily understood, and their problem is quickly solved.
You can think of AI automation without NLP as a frustrating game of guessing what phrase you need to say to get the robot to understand you. Whereas an AI assistant with NLP can recognise requests in natural, everyday language. This transforms a basic chatbot into a sophisticated conversational AI assistant that can bring heart to a conversation, just like you or I would.
One-third of technical leaders are increasing the NLP budget
A recent Gradient Flow study found that 53% of technical leaders increased their NLP budget by at least 10% between 2019 and 2020. Almost a third by at least 30%.
All our AI assistants include NLP as a natural part of our platform, so you can:
- Better understand what your customer wants to know
- Get to grips with ambiguity in the everyday language people use
- Put conversation into context, just like you do
Want to see what else our advanced AI assistants can do?