Chatbots and AI assistants. Aren’t they the same thing? No, but we get the confusion. The world of conversational AI (and tech in general) uses a lot of different terminology, and the result is a lot of crossed wires ― sometimes, even the experts can’t agree on what’s what. The way we see it, chatbots have been around for decades and technology’s moved on ― a lot.
If you set up a basic chatbot, you soon recognise the three things it’s missing. The three things that turn a dead-end bot into an advanced AI assistant that can grow with your business into the future.
A successful AI assistant gives your team more time to do their best work, saves you money, and makes sure your customers have a supreme experience every time they need help or information.