Chatbots and AI assistants. Aren’t they the same thing? No, but we get the confusion. The world of conversational AI (and tech in general) uses a lot of different terminology, and the result is a lot of crossed wires ― sometimes, even the experts can’t agree on what’s what. The way we see it, chatbots have been around for decades and technology’s moved on ― a lot.
If you set up a basic chatbot, you soon recognise the three things it’s missing. The three things that turn a dead-end bot into an advanced AI assistant that can grow with your business into the future.
The 3 things your AI assistant must have to be successful
1. Natural language processing (NLP) so your assistant can recognise what people say
See the difference NLP makes to your customer experience
2. An integration platform so your AI assistant can do more for you over time
Explore ways to integrate your AI assistant with your business systems
3. A human in the loop ― always, to keep everything tickety boo
Understand the importance of conversation review and AI supervision
You get all 3 with our unique conversational AI platform
A successful AI assistant gives your team more time to do their best work, saves you money, and makes sure your customers have a supreme experience every time they need help or information.
Using NLP is standard for every AI assistant created on our advanced platform.
Our team is made up of linguists, psychologists and writers who become the human in the loop you’ll grow to depend on.
