Affordable AI transformation: Reduce council costs and avoid overspend while still putting residents first

If you’re trying to reduce the number of calls coming in, enhance customer experience and service delivery but don’t yet have a robust AI strategy, our AI assistants for local councils give you everything you need to get started with AI today. Under budgetary pressure and with tired, overwhelmed contact teams, you can quickly find relief with a smart AI assistant there to answer requests about everything from missed bins and council tax to blue badges and registrars, 24 hours a day.

Book a call to find out how

With a decade of experience creating AI assistants, we’re effectively easing the pressure on local councils to do more with less

With a decade of experience creating AI assistants, we’re effectively easing the pressure on local councils to do more with less

Our AI assistants have an average 96% success rate, automating almost every response to customer queries from day one with no human help at all. With all the technology and features you need to scale, you can integrate it with your existing telecoms, reporting and scheduling systems like 8×8, Content Guru and Granicus. Share your biggest challenge and we’ll personalise a demo to show you how it’s done.

Providing AI powered customer assistants to over 12,000 global businesses

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Coventry City Council Logo

EBI technology partners

Complete AI assistant built for local government

Automate missed bin reports to eliminate the admin drain

89% of local councils are using AI to report missed bins, so contact teams are more available to deal with urgent or sensitive local issues that demand their attention

Let your AI assistant bring money in while you focus on what goes out

Advanced AI assistants can handle transactions for you as well as pass on information, taking payment for everything from Council Tax and parking fines to waste collection.

Handle emergency claims 24 hours a day, 365 days a year

Your AI assistant never sleeps, which means your customers can get help any time of the day or night ― 35% of council queries come in outside traditional working hours

Reduce costs on the services using the biggest chunk of your budget

See the volume of enquiries about public information, localised services, and personalised requests, so you can better manage resources and not dip into reserves.

What success are other councils having with AI transformation?

Find out how local government is using AI today to answer tens of thousands of customer requests a month for everything from street cleaning and school admissions to elections.

How customer satisfaction at Barking & Dagenham shot up by 67% in 9 months

Learn how quickly the London council hit a 533% ROI on their AI assistant, expanding from waste and recycling to five other departments in less than a year (at no extra cost).

How Coventry City Council use AI to answer more calls while spending less money

Find out how easy it was for Coventry City Council to launch an AI assistant and get phone calls down 22% year on year, and email enquiries down by 20%.

No more talking about AI! Easily and affordably dive right in, now

We do everything for you, so you your teams can focus on protecting vital local services not spend time on admin, while we work on the performance of your AI assistant

Know exactly what you’re paying for upfront for controlled spending

We create and manage your AI assistant for you, so there’s no admin for your team. Pay less than £5k per month for typical volumes of web support, call routing and call handling for local government, along with our expert supervision of your AI. You’ll only ever pay for what you use, with usage easily budgeted for over a 3-month average.

Included with every AI assistant:

  • Multi-channel support on your website, apps, social media, SMS and messaging services
  • 24-hour service, 365 days a year
  • Integration with all your favourite leisure apps and tools
  • Speaks in 130+ languages, like your members
  • Support from our experienced team every step of the way
  • Enterprise-grade security throughout our platform
  • And lots more!
Setup fee:
£5,000
One time fee
Pro:
Full AI management and growth with Pro features:
£500/month
+ the number of requests you receive per month:
Min: £99 for up to 500
Max: £1,419 for 25,000+

Our unique ‘pay as grow’ pricing model means a personal trainer with 525 requests a month would pay £599pm for their AI assistant while a leisure centre chain with 14 centres and 42,000 requests per month would pay £1,919, yet both get full access to the same premium platform with all its features, and the option to add cutting-edge services like AI telephony and private LLM whenever they want (more on that later).

Connect with Home-link, Alloy, Northgate, and more!

On AI Studio, your AI assistant can be linked up with any app your teams use to do things like report housing repairs, register a death, or check a planning application. The more systems integrations you have, the more tasks your AI assistant can do for you, giving your teams more time to offer a dependable service your community can rely on.

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Group 45098

Create members, classes, and bookings with a Content Guru connector.

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Group 45100

Create memberships, schedules, and attendance logs with an Alloy connector.

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Group 45101

Create users, activities, and bookings with a Civica connector.

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Group 43882

Create contacts, companies and tickets with a Granicus connector

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Group 43883

Create contacts, companies and tickets with an 8×8 connector

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Extra services

AI IVR only

Watford Council urgently wanted to get callers to the right department faster, so we used their traditional IVR system to train a new AI IVR component and set it live within six weeks of our first call. 99% of their calls were correctly routed from day one.

Learn more about AI telephony →

Data management

With a 23-year history in data management, we can also create your own small or large language models (LLMs), sort out your data, upgrade legacy systems that hold you back, or prepare for more general digital transformation.

Hire us →

Give your community the best quality service for their taxes

Whether you’re keen to hear what other local councils are doing with our AI assistants, want help to build a business case for AI, tackle ever-rising costs, or talk about a wider transformation, we’d love to chat.