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Style your AI assistant
- Choose a name
- Select an avatar
- Use brand colours
- Add your logo
- Test in real time
Multi-channel AI
From your website to WhatsApp, use one AI assistant + data store
Rapid growth
Quickly reach our average success rate of 96% (99.88% peak)
Generative AI built in
It’s never been faster or easier to create a dedicated AI assistant that can give highly specific answers to all your business enquiries
Editable responses
Deliberately designed to help human agents stay in control of all customer-facing content and keep messaging consistent
24 hour support
Get help from our AI assistant Clawson (or our team if needed)
Strict safeguarding
Security approved for even the most highly regulated industries
LLM power
Generative AI capability with guardrails in place (all providers inc. GPT)
Multilingual chats
Chat with and respond to customers in more than 130 languages
Easy API integrations
Link up all your favourite apps and tools so your advanced AI assistant can do more for you and your support teams
Unique chat window
Enjoyable chat experience with data protection as standard
Free live chat
Hand over sensitive, unusual or challenging enquiries to a human
Track progress
Spot trends or patterns that can guide your next business decision
Agnostic AI
With no ties to providers we can use the best tech for your need
Multi-channel AI assistants
Your AI assistant can live on any digital channel (or phone line) and in many places at once
Adaptable responses
Brand your AI assistant and have it chat naturally, back and forth with your customers, just like your teams do
Refine your responses
- Use images in replies
- Add links and buttons
- Ask questions of visitors
- Offer multiple choice
- Chat in 130+ languages
Control your content
- Easily add suggestions
- Reject and edit responses
- Delete and update content
- Upload pre-approved content
- Deliver a consistent message
Generative AI safely built in
Use generative AI to get your AI assistant started, then add human reasoning, knowledge and experience to edit its responses to perfection
Create an AI assistant from just your website URL and get it live on your website in minutes
Use company documents to create or train your AI assistant on highly specific company information
Automated training suggestions gives you real time insight into what customers are asking about today
Quickly merge or link responses together to give customers every piece of information they need
Rapid growth up to 99.88% success rate*
On average, our AI assistants recognise 96% of customer queries and resolve them without help thanks to the complex build of tech that underpinning our platform
Natural Language Processing (NLP)
You can’t have a successful AI assistant without NLP training, so we include it as standard
.Generative AI capability
Large Language Models (LLMs) fuel rapid growth and we uphold strict guardrails for security
.Retrieval-Augmented Generation (RAG)
Upload pre-approved content using RAG to train your AI assistant on everything you uniquely do
.Automated training suggestions
Train your AI assistant to answer more queries by simply adding (or rejecting) our suggestions
.Conversation review
Inspect AI-led conversations with customers (PPI redacted) to spot ways to improve your service
.Human in the Loop (HITL)
Our pro team of language experts, psychologists, engineers and analysts supervise our platform
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Easy integration with everyday business tools
Connect your AI assistant with all your favourite apps, tools and platforms, like Zapier, HubSpot and Jira to start automating routine and repetitive tasks
Carefully crafted messaging window
Purposely designed from the ground up for free-flowing, well-constructed conversations, so visitors can have enjoyable chats with your AI assistant
Handover to human agents with live chat
Seamlessly pass people over to your teams when needed
The best AI from the whole range
Since we’re agnostic and not tied to any one AI provider, we’ll always use the best AI tool or provider that exactly suits your need
Rasa
Dialogflow
TensorFlow
Watson
Amazon Lex
Safely using LLMs to power your AI assistant
We use strict guardrails for large language models (LLM) ― think ChatGPT to keep you in control of your responses and keep our platform up to date with any new LLM releases
OpenAI
Meta
Hugging face
Microsoft
Anthropic
Track performance and progress any time
Our dashboard shows performance data from every channel in one place, so you can learn from everything your AI assistant shows you or export data for use with your own systems
Conversation count
Popular topics
Busiest time of day
Success rate
Clawson support
Busiest day of week
Strict safeguarding for company and customer data
Expect enterprise-grade security throughout our platform with your every compliance responsibility taken care of
Regular penetration testing
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Removal of personal data
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Accessible to WCAG 2.1 AA standard
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GDPR compliant
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Move securely between channels
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SOC 2 compliant data centres UK/EU
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99.99% uptime
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Chat in any language, form, or dialect
Chat in any language, form, or dialect
One of the best things about having a AI assistant is your customers can chat to it in the same way they do a human agent. They aren’t restricted by forms or check boxes or rules, they can type freely and ask exactly what they want to ― even using slang, and still get an instant answer. Our AI assistants read and reply in more than 130 languages with perfect ease.
Get 24 hour support from anywhere
To find out information, learn how to do something or get technical support, you can chat with our resident AI assistant, Clawson, 24 hours a day. If it’s ever needed, Clawson can raise a support ticket to get extra help for you from our expert team.
