Track growth and get support if you need it

Natalie Smithson
AI enthusiast | Tea addict | Focused on using AI assistants to win the working week

How to report progress using your dashboard

Go to the Dashboard tab to see your customer data converted into tables and charts.

Data is for illustrative purposes only
  • Most popular flows: This is what your customers have been talking about most often in the past 30 days. Use it to quickly spot gaps in your online information or learn where to improve your processes ― you’ll quickly reduce the need for customers to make contact.
  • Busiest times: Uncover your busiest days and times of the day, so you can plan your resources around them.
  • Requests: See at a glance how many requests are coming in, so you know your budget for the next month. Any spikes in activity also become obvious immediately to help pre-empt problems or deal with emergencies. View the number of requests by month or by day.
  • Successful requests: A successful request is one that’s dealt with entirely by your AI assistant with no help from your team. That means the AI assistant recognised the request correctly and was able to fully resolve the query. Over time, you’ll see your success rate go up the more your AI assistant learns. The average success rate for our AI assistants is 96%.
  • Live chat: See instantly how many requests are transferred over to your team (live chat is free with every AI assistant), and how many of your team are online, offline, or on a break.
  • Clawson support: Our resident AI assistant, Clawson, is online 24/7 to help with anything you need in AI Studio.

Top tip: Keep an eye out for updates and information about your data or account from Clawson 👇

How to ask for help

If you ever get stuck, chat with Clawson, our resident AI assistant. Clawson is your co-pilot, there for you 24 hours a day.

Clawson answers at least 90% of all support questions, but if you have a more intricate or unusual request for help, Clawson raises a support ticket for our team to step in.

Top tip: If you don’t want to create your AI assistant, we can always do it for you. Use our managed service and our pro team will create and/or manage your AI assistant, so you don’t have to.

EBI.AI AI assistant Clawson

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