JLL: Using AI to handle routine property maintenance

Things in the home break. Appliances stop working. It’s how you manage the reality of that that counts, turning the mundane into something more memorable.

Global property developer, JLL, is using our conversational AI platform, Lobster, to make light work of managing maintenance calls in their UK build to rent apartments.

It starts with something small, like helping their residents arrange a quick fix for a broken boiler instantly online, but grows into something far bigger with communities of people experiencing a whole new way of living that’s powered by AI.

Get your copy of the JLL Case Study

  • This field is for validation purposes and should be left unchanged.

“Because the property AI assistant takes on more routine tasks like maintenance requests and contract information, it frees up our property managers to concentrate on the overall service and maintenance of the building, providing a better experience for tenants.”

Sam Winnard


Other Case Studies

AI Case Studies

Legal & General Insurance: Using Lobster AI to answer 4,000 customer queries a month

Why 79% of Legal and General Insurance customers turn to their AI assistant, SmartHelp first for help with their insurance.

Longer read

Read more

Customer Experience

Stena Line: Using Lobster AI to reroute the way travel companies operate

See how Stena Line ferries use Lobster AI to create waves in the travel industry. 

2 min read

Read more

AI Case Studies

Coop Sweden: Using Lobster AI to revamp retail

How grocery retailer, Coop Sweden, uses Lobster AI to answer almost 90% of FAQs from 3.7 million shoppers

3 min read

Read more

Ask us for a demo

Want to see how Lobster AI works? We'd love to show you!

"*" indicates required fields