Coop Sweden: Using AI to keep customers loyal to their brand

Coop Sweden works with EBI.AI to build stronger, deeper relationships with every one of its customers in over 800 grocery stores via their AI assistant, Cooper.

An AI assistant like Cooper will remember everything about every customer you ever serve. Talking regularly with your customers to find out what’s fresh and what’s off about your products or your brand, so you can expand successful lines or tweak your display.

When you know what your customers want ― right now ― it’s easier to follow the fashion.

And be the best of the bunch when buyers browse in-store, offline, or both.

Get your copy of the Coop Sweden EBI.AI case study 👇

“Coop wants to build a level of customer experience that is unparalleled in the Swedish retail marketplace. The work that EBI.AI is doing for us gives us a tool to build strong relationships with our customers and support them with an important part of their daily life”.

Amer Mohammad


Coop Sweden logo

Other Case Studies

Digital transformation

Mytime Active: Digital transformation of a leisure business in less than six months

How Mytime Active's AI assistant was trained to answer 97% of customer queries and why even leisure club members who struggle with technology are happily using it.

2 min read

Read more

Local government

Barking & Dagenham: Using one AI assistant across multiple departments

How Barking & Dagenham Council's AI assistant for missed bins hit a 98% success rate and expanded to six more departments, all in less than a year.

2 min read

Read more

Security & compliance

Legal & General Insurance: Using AI to answer 4,000 customer queries a month

Why 83% of Legal and General Insurance customers turn to their AI assistant, smarthelp, first for help with their insurance.

5 min read

Read more