Simple plans for real-world service

Designed for customer and employee enquiries. Generous usage, transparent pricing, and enterprise controls when required.

Prices shown exclude VAT. Choose monthly or save with annual billing.

Starter

A simple way to try AI assistants in real conversations

£49 / month
  • 14 day free trial of Pro
  • AI responses powered by GPT-5, using your website or uploaded files
  • Flows to guide conversations and automate workflows
  • Review AI conversation logs
  • Messenger for web chat with custom styling
  • One live chat seat included
  • AI performance analytics dashboard
  • AI co-pilot support
Standard Recommended

For teams that want a reliable AI assistant to handle everyday enquiries

£99 / month
Everything in Starter, plus:
  • Extended AI response generation limits
  • Integration with apps and business systems
  • AI agents that can temporarily take over chats for specific tasks, then hand back
  • Data export for advanced analytics
  • 15 live chat seats included
  • Bespoke system instructions for fine-tuned behaviour
  • Advanced flow node types for more complex processes
Pro

For organisations with higher volumes and advanced reasoning

£149 / month
Everything in Standard, plus:
  • 20× AI response generation limits

  • Web search tool to answer from the wider internet
  • Coding tool to allow agents to run code
  • Custom data redaction to protect sensitive information
  • Unlimited live chat users
  • Support for 130+ languages
  • Additional reasoning effort so AI can handle more complex queries
  • Increased response length for detailed answers, suitable for use cases like marketing campaigns or document production
Enterprise

For large or regulated organisations needing full control and assurance

from £2000 / month
  • SSO/SAML & SCIM
  • Private LLM / Private instance
  • Data residency options
  • Manage multiple clients and multiple assistants
  • Dedicated Account Manager
  • Onboarding & enablement

Trusted by 20,000+ businesses

Coop Sweden logo
JLL logo
Coventry City Council Logo
Coop Sweden logo
JLL logo
Coventry City Council Logo
Coop Sweden logo
JLL logo
Coventry City Council Logo

EBI technology partners

Feature Comparison

Free
Standard
Pro
Human agent seats included
1
15
Unlimited
Integration with apps and business systems

AI agents

Web search


AI coding tool


PII redaction
Custom
Response length
Standard
Standard
Extended
Reasoning
Low
Medium
High
Chat data export

Multi language support


FAQ's

FAQ's

How does annual billing work?

When you choose annual billing, you’ll pay for the year upfront and save 15% compared to paying monthly. It’s the easiest way to reduce costs while enjoying all the benefits of your AI assistant, with one clear payment and complete peace of mind for the months ahead.

What happens if we exceed fair-use limits?

If you go over your plan’s fair-use limits, don’t worry—we’ll email you with plenty of notice. Occasional spikes are fine, but if higher usage becomes regular, it’s usually time to move up a tier. That way, you’ll always have the capacity your assistant needs.

Are end-users unlimited?

Yes. End-users are unlimited, so anyone can chat with your assistant without restrictions. Whether it’s hundreds or millions of people, every customer, visitor, or employee can engage freely. There’s no cap making it easy to scale as your audience grows.

Do you offer trials?

Yes. Every new signup gets a free 14-day trial of our Pro plan. You’ll have full access to explore all the features, test your assistant in action, and see the value for yourself—no payment details required until you’re ready to continue.

Can we get a DPA and security documentation?

We can provide a Data Processing Agreement (DPA) and full security documentation on request. These materials cover how we handle data protection, compliance, and security standards, so your team has everything needed to complete due diligence with confidence. Just let us know, and we’ll share them.

533%

ROI in 6 months

Proven with public-sector deployment

99.88%

top-query success

Enterprise travel deployment

10,000

calls cut in 6 months

Local government deployment

83%

prefer AI

Insurance customers

Helpful resources to hit your customer service goals

Local government

How a London council cut 10,000 calls and grew customer satisfaction by 67% in 6 months

How Barking & Dagenham Council's AI assistant for missed bins hit a 98% success rate and expanded to six more departments, all in less than a year.

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Security & compliance

Why 83% of Legal & General customers using AI for support prefer it to phone and email

Why 83% of Legal and General Insurance customers turn to their AI assistant, smarthelp, first for help with their insurance.

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Digital transformation

How Mytime Active transformed customer service in 6 months using AI to answer 97% of leisure queries

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Maintenance & management

How JLL housing managers reduce routine maintenance tasks by 60% using AI

Find out how build to rent trendsetter JLL uses our AI platform to answer 60% of routine maintenance calls so staff can focus on turning units into homes

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Customer experience

How retailer Coop Sweden uses AI to answer 91% of queries from 3 million+ shoppers

How grocery retailer, Coop Sweden, uses AI to answer almost 90% of FAQs from over 3 million shoppers

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