Case Study

Lobster AI for Retail: Coop Sweden

Discover why Coop Sweden chose a conversational AI assistant to deliver a seamless and engaging omni-channel customer experience.

Extraordinary experiences rely on building relationships and engagement with consumers. Coop Sverige understood the tangible benefits of creating excellent engagement; consumers are likely to spend on average 13-18% more, their lifetime value increases, they have stronger brand trust and higher levels of forgiveness when things go wrong (PWC, 2018).

This case study introduces the collaboration between EBI.AI and Coop Sweden to launch Cooper, an app and web-based AI personal shopping assistant available to 3 million Coop members. From this case study you will gain an understanding of Cooper’s innovative capabilities that increase positive customer interactions, brand trust and ultimately customer lifetime value.

Lobster AI for Retail: Coop Sweden

Key results at a glance: 

  • Cooper has had 35,405 unique conversations with consumers since March of 2020
  • From very low engagement, Cooper now has on average 6000 monthly interactions with customers building trust, loyalty and customer lifetime value everyday
  • Cooper is now available to 3 million Coop members as their personal shopping assistant

To learn what Cooper can do, the long term business impact he has and how he is a key asset during the current pandemic, download the case study below.

“Coop wants to build a level of customer experience that is unparalleled in the Swedish retail
marketplace. The work that EBI.AI is doing for us gives us a tool to build strong relationships
with our customers and support them with an important part of their daily life”.

Amer Mohammad,
CHIEF DIGITAL OFFICER OF COOP SWEDEN

Lobster AI for Retail: Coop Sweden

Download the Coop Sweden Case Study

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