Features

Machine learning

Our bots get more helpful as they learn.

Almost-human machine learning

Your bot will be ready to start work within a couple of weeks. At first, it will answer your most important or common questions. This alone can help take responsibility for some of your more straightforward calls or live chat conversations, freeing your team.

Machine learning even means your bot keeps on absorbing new knowledge. It learns from its conversations with your customers, studies what people ask it and works out the best responses to new requests with the help of our expert bot trainers or subject matter experts from your team.

And because everything your bot knows is based on interacting with real people, machine learning is a great way to give fast, helpful customer service without an army of human assistants.