Transform your customer experience
If you’re keen to find out how one of our AI assistants can help you, let’s talk! We can give you a demo and talk through any worries you have specific to your organisation or industry.
You might love the idea of every customer having their own personal AI assistant on hand 24/7, but are also thinking there’s no way you’ll get the idea through your rigorous security checks. You needn’t worry. Our advanced platform comes with all the security information you’ll need readily available.
Clients like Legal & General are already using our platform to enhance their customer experience with the use of an AI assistant. One that recognises people and knows their account, so the customer doesn’t have to repeatedly confirm general details. That can process requests without a fuss and even pre-empt issues they might have.
83% of customers who’ve used the Legal & General AI assistant now go back to it first time, rather than send a message or call in.
A client in the financial services industry saw a 12% drop in calls just six weeks after going live with their AI assistant on our platform.
You can have the same.
Being responsible for customer data is arguably one of the most complex roles in any organisation, so it’s only natural you’ll have concerns about security and privacy. Data rules and regulations continually change, and you have to keep up with all the pieces of technology that are processing your customer data at any one time.
We get it.
Your data privacy review process might be intense, but our stringent security protocols are already approved for clients in heavily regulated industries, including financial services customers that manage hundreds of billions of client assets.
Security reviews can take time (sometimes a long time!). Previously the Lead Architect on artificial intelligence projects for Lloyds Banking Group, our CTO has personal experience of the kind of pressure you’re under. We’ll work closely with you every step of the way to help make the process as smooth as possible.
Through integration with your business systems, an advanced AI assistant can safely access all the same information your team does today. Including looking up contract information, paying into an ISA, and setting up business accounts ― whatever your customers need, on demand.
Use an AI assistant to help your customers:
To find out more about account security, compliance, cloud security and change management, see our information security page.