Sell & support your customers with an AI assistant for retail

Join other retailers across the UK who saved over £48,000 in 6 months by switching to our AI platform

Replace old chatbots with new-AI driven assistants

24/7 automation, handled by your new AI agent with over 90% accuracy
Radically reduces cost per enquiry
Easy and secure integration with backend systems
User friendly insight dashboard
Handle high volume enquiries like returns with ease
Be a personalised shopping assistant to your customers

We help retailers benefit from the latest AI technology

Reduce the headaches of substantial budget cuts
Make life easier and improve morale for you and your existing support team
EBI.AI Implementation team is with you every step of the way
Enterprise security & compliance incl. GDPR compliant data centres
We have +20 years experience of world class data engineering and AI enterprise solutions

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Procurement, compliance, set up, deployment on your website, plus on going support and maintenance.
We take care of everything.

Providing AI powered customer assistants to over 7,000 global businesses

EBI technology partners

533% ROI in less than 6 months

Upgrading your customer service tooling to an AI assistant can help improve customer satisfaction and save you money:

Try our savings calculator
Check out client case studies demonstrating ROI
Read our blog posts on how to cut costs whilst improving CTSR
How to build your business case for an AI assistant

We know our AI assistant will create substantial cost savings and resource efficiencies for you and your team. That’s why we’ve taken care of any unnecessary complexities and simplified the platform.

Book a free call with our Implementation team today – they will be with you every step of the way.

Calculate your savings

What our clients say

Join other retail flows benefiting from an AI assistant. Experience 35% of calls handled when your contact centre is closed and save almost £50,000 in direct costs within just 6 months.

Case studies

“EBI.AI gives us a tool to build strong relationships with customers and a level of customer experience unparalleled in the Swedish retail marketplace.”

Amer Mohammad

CHIEF DIGITAL OFFICER

“Our AI assistant Mia, saved us headcount and a huge range of digital transformation to benefit our customer. We couldn’t have chosen a better company or solution”

John Branigan

DIRECTOR OF IT & TRANSFORMATION

We do the tech, you build the relationship

Give every customer a personal shopper

You already know the benefits of getting to know your customers better ― the more you know about what they like and don’t like, the more you win their loyalty. When you add an AI assistant that chats regularly with your customers, they are better cared for because you can be there for them all the time, 24/7, helping people find the things they use or want and remembering what they choose for next time ― every time. It’s the familiarity of the way we used to shop, where every store owner knows your name, but with a modern tech twist that lets customers buy from you anywhere, anytime, knowing that you understand their buying habits and how they like to shop.

Improve omnichannel with AI

Use AI to perfect every part of a purchase

Right now, your customers are bombarded with options for how to buy stuff. Online, in-store, or Brick and Click. Getting it delivered or picking it up. And what about returns or replacements? Or making an exchange? The logistics of convenience on this scale can break down fast. But with our AI platform, you can use your AI assistant to immediately jump in and answer questions whenever your customer hesitates over an order. Or when they need to sort out a problem with a delivery, to track a collection or change the day, without ever needing to speak with you. All this, leaving you free to work on new products and services that strengthen your brand and increase your profits.

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AI continues the conversation beyond the checkout

Online shopping has changed the way we browse on the way to the checkout and the service we receive after we’ve left a store too. That’s where an AI assistant can help you ring up more sales, suggesting products that go hand-in-hand with the ones already in your buyer’s basket or to inspire another purchase later on. Because with our platform, your AI assistant will get to know more about your customer than you ever could without artificial intelligence. In return, their trust in your brand can grow secure enough for people to be happy to share their private data with you and let you make suggestions for products you know they’ll love or are likely to need.

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Be the sustainable, convenient, familiar brand all at once

Over the years, you’ve adapted your business to the needs of your customers. They want flexibility? They’ve got it. Convenience? Sure. But this gradual yet unstoppable change to the way we shop has resulted in a mish-mash of ideas from retailers trying to keep up with the disruption. But when you start using our AI platform, the functional elements of your business and the nice-to-haves are all managed in one place for you ― by us. Greeting every customer by their name. Cross-selling goods at the checkout. Being transparent about where your products come from and how they’re made. Or using augmented reality to sell in-store and apps to manage delivery. We work with all of that.

Read our Coop case study

Discover how other retail are using their AI assistant

Retailers: It’s now or never; AI is on your list of essential items

In the same way, your customers want to see a fully stocked store with a wide range of suitable goods to choose from ― even if they’ll only buy a tiny fraction of it, you want to know you could be available to every customer in any way they want you to be, without having to try and squeeze a thousand different customer experiences into one app. Our AI platform becomes the link between limitless options for buyers and browsers so you can be all things to all shoppers. It’s tough for retail right now, take the help from AI.

Find out why there’s no time to waste

How retailer, Coop Sweden, uses AI to answer almost 90% of top queries from over 3 million shoppers

If you want to get a taste for the endless list of things you can do with our AI platform to help boost sales and make it a satisfying experience for your customers, take just seven minutes out of your day to savour our Coop case study. This progressive grocery chain in Sweden is using conversational AI to help people with everyday tasks like ticking items off their shopping list or deciding what to have for dinner but also helping to save the planet by ditching paper receipts and tackling food waste.

Meet Coop’s smart AI Assistant, Cooper