The platform for brilliance
Our platform makes your bot as strong and adaptable as it is smart. And it lets your bot talk to your other programs, systems and people, then process what people say to it in a useful way. At the very least, our bot platform includes a chat interface and usually lots of other exciting features.
Live chat that’s beyond words
Lots of bot developers offer live web and mobile chat. None offer live web and mobile chat that’s as human as ours. Most live chat relies on text. But when we humans talk to each other, we don’t just type. We upload pictures, share videos, send maps and speak.
So, rather than piggyback existing web chat interfaces, we created our own that can do just that. Adding widgets and elements lets people and your bot communicate using microphones, typing, media and more. They can even make lists, fill in forms, create itineraries, schedules and timetables. All from a pop-up window on your website, or in a mobile app.
Natural, logical, personal
Our platform lets your bot draw on past experiences, a bit like a human. And because it has similar logic to a human, communicating with it feels more natural and like talking to a human too. For example, your bot will get to know each person that talks to it by looking at information like their name, past conversations and previous transactions.
Your customers won’t have to repeat themselves. Maybe they’re buying a train ticket and have a favourite seat. Your bot can book it for them without your customer defining their preferences every time. A better, more efficient interaction for everyone.
Smart algorithms for fluent speech
We’ve built our own algorithms and integrated others into the platform to make your chatbot as articulate as possible. We process each conversation, looking for things like spelling mistakes so your bot has the best chance of understanding what people say to it.
We’ve even built our own translation engine into our platform so your bot can speak more languages than the 11 supported by IBM. And our own natural language processing algorithm uses machine learning to improve its conversation skills. It even adapts to ‘wrong’ grammar, dialects and accents.
Trusted by brilliant brands, big and small
Seventeen years’ experience in building large enterprise systems has gone into our bot platform. We use recognised coding standards, test everything thoroughly and peer code review it all to make our platform and tech the best out there.
It’s why some of the world’s biggest multinational companies trust us, our platform and bots with their brand. And because our platform is completely scalable – we’re the perfect partner for smaller brands, too.