Trending & new

All the latest blog posts covering trending topics in AI with help, information and insight to inform the conversations you’re having today.

How our AI business grew by 150% during a pandemic

8 min read

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What is transfer rate in AI automation?

3 min read

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AI to the Rescue: Busy Contact Centres in Local Government

6 min read

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In the name of customer experience, it’s time to banish bad bots

9 min read

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Artificial Intelligence: 3 benefits for the insurance industry

5 min read

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What is resolution time and how do you work it out?

3 min read

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EBI.AI launches CoronaBot to save customer services teams

4 min read

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Producing website T&Cs instantly for EU businesses

2 min read

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AI assistant for Coop Sweden developed by EBI.AI

3 min read

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What is issue resolution rate and what’s a good benchmark?

3 min read

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What is escalation rate and how can AI help reduce it?

3 min read

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What is AI feature adoption rate and how do I start measuring it?

3 min read

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