Goals

How to make a successful business case for a chatbot (cheat sheet included)

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What are AI chatbot interactions and how are they measured?

3 min read

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What is First Contact Resolution (FCR) and how do you calculate it?

3 min read

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What is customer churn and how do you prevent it?

3 min read

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What is average handling time and how does it change with AI?

3 min read

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What is upsell rate and how does AI help improve it?

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What is cross sell rate and how does AI help improve it?

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What is chatbot ROI and how do you work it out?

3 min read

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What is repeat contact rate and how do you rethink it in the age of AI?

3 min read

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What is average response time and how is it affected by AI?

3 min read

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What is transfer rate in AI automation?

3 min read

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What is resolution time and how do you work it out?

3 min read

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