AI is set to help millions of businesses achieve their goals, despite tough economic conditions
Customer service leaders everywhere are having to keep costs lean and maximise savings for the foreseeable future. After the covid crisis, 86% of business leaders told PWC they’d “accelerated their AI adoption plans” and AI had fast become a “mainstream technology”. Customers are responding well to the transformation. There are now an estimated 22 billion interactions with retail AI chatbots, up from 3 billion just a few years ago. And by 2027, Juniper Research predicts up to 90% of customer queries will be handled by AI.
If you’re working towards improving customer satisfaction, retention and loyalty, which in turn leads to business growth, it’s not only crucial to set your team objectives, but find new ways of meeting them too. AI is proving to be one of the most affordable ways to start reaching precise goals fast.