How to automate reports for broken links and forms with AI

“The form is broken” “I'm trying to submit a form but it's not working” “This link isn't working”

For customers, it’s frustrating to come across a broken link or form online, especially when they’re in a hurry or it prevents them from sorting out their problem. Using an AI assistant to collect instant reports of broken links or forms shows customers you care about fixing things quickly and it’s a super simple way for them to notify you an issue cropped up.

Apps that support this enquiry

Why automating reports for broken links and forms is good for business

Why automating reports for broken links and forms is good for business

An AI assistant helps you save money, time, speed up, be more efficient, increase engagement, improve accuracy, offer 24-hour service, personalise, increase loyalty, ultimately improve customer experience so you can automate reports for broken links and forms instantly.

Questions from your customers

Easily set up your AI assistant to respond to routine enquiries about reports for broken links and forms instantly at any time of the day or night, on any channel and in any language.

“The form is broken” “I'm trying to submit a form but it's not working” “This link isn't working”

Providing AI powered customer assistants to over 12,000 global businesses

EBI technology partners

Choose your template to automate returns

AI Studio is connected to these apps and platforms (and we’re adding more all the time), so find your go-to system and use an AI assistant to automate reports for broken links and forms.

flows-make

Automate reports for broken links and forms with Make

Link up your AI assistant with Make in minutes.
Make is brilliant for visual automation.

flows-zapier

Automate reports for broken links and forms with Zapier

Link up your AI assistant with Zapier in minutes.
Zapier is brilliant for automating workflows.

flows-hubspot

Automate reports for broken links and forms with HubSpot

Link up your AI assistant with HubSpot in minutes.
HubSpot is brilliant for inbound marketing.

flows-freshdesk

Automate reports for broken links and forms with Freshdesk

Link up your AI assistant with Freshdesk in minutes.
Freshdesk is brilliant for customer support.

flows-zendesk

Automate reports for broken links and forms with Zendesk

Link up your AI assistant with Zendesk in minutes.
Zendesk is brilliant for helpdesk support.

flows-jira

Automate reports for broken links and forms with Jira

Link up your AI assistant with Jira in minutes.
Jira is brilliant for project management.

flows-trello

Automate reports for broken links and forms with Trello

Link up your AI assistant with Trello in minutes.
Trello is brilliant for organising tasks.

flows-email

Automate reports for broken links and forms with Email

Link up your AI assistant with Email in minutes.
Email is brilliant for direct communication.

Your 3 steps to automation

Group 36877

Select the template for the business app you normally use to automate reports for broken links and forms and click through

Group 36878

Log in to your AI Studio account or, if you don’t have one, sign up to launch an AI assistant in less than 10 minutes

Group 36879

You’ll then be taken straight through to the template to link up your AI assistant with your chosen app to start automating reports for broken links and forms

Coop wants to build a level of customer experience that is unparalleled in the Swedish retail marketplace. The work that EBI.AI is doing gives us a tool to build strong relationships with our customers and support them with an important part of their daily life.

Amer Mohammad

CHIEF DIGITAL OFFICER

Frequently asked questions

How do I launch an AI assistant so I can use this feature?

It takes less than 10 minutes to create an AI assistant using AI Studio and you don’t need any technical skill to do it. You can launch an AI assistant using only your website URL.

See also: How to use AI Studio

Where do I find the template to automate reports of broken links and forms?

Click on the link to automate broken link or form reports and you’ll land on the Flows page of AI Studio (a ‘flow’ is a question and answer set that lays out the flow of the conversation between your visitor and your AI assistant). In this case, the flow for automating these reports will be open and ready for you to approve. You can edit, add or delete flows at any time.

Related templates to try:

Automate signups
Automate appointment reminders
Automate customer feedback
Automate bookings

Why do companies automate reports for broken links and forms?
Organisations automate this task to make it as easy and quick as possible for customers to report broken links or forms to you, so you can fix them quickly too. Using an AI assistant also means you can immediately send customers the information they’re looking for when they report a link or form not working to keep them engaged with your brand.
How does automating reports for broken links and forms benefit my customers?

Dealing with a broken link or form instantly and providing the information customers were looking for when they came across it saves unecessary frustration on top of an already negative experience. It also saves people from losing trust in your organisation, so they can feel happy to continue knowing you correct issues quickly. Your automated service remains accessible to them 24 hours a day, on any channel and in any language, which can significantly help improve customer satisfaction and increase loyalty, but at the same time, reduce your customer support costs, so you can spend more on making improvements to your services overall.

More on these goals and metrics:

How do you calculate your Customer Satisfaction Score (CSAT)?
What is customer effort score (CES)?
What is First Contact Resolution (FCR) and how do you calculate it?
What is First Response Time (FRT)?