How to automate doctor appointments with AI

“What time is my appointment?” “Can I choose which doctor I see?” “Where is my appointment today?”

Setting up doctor appointments is not a painless process. Automate it and your patients can choose their preferred time and date (and choose their doctor too), advise the doctor in advance of what they want to speak to them about, all without having to verbalise private informaton to anyone else.

Apps that support this enquiry

Why automating doctor appointments is good for business

Why automating doctor appointments is good for business

An AI assistant helps you save money, time, speed up, be more efficient, increase engagement, improve accuracy, offer 24-hour service, personalise, increase loyalty, ultimately improve customer experience so you can automate doctor appointments instantly.

Questions from your customers

Easily set up your AI assistant to respond to routine enquiries about doctor appointments instantly at any time of the day or night, on any channel and in any language.

“What time is my appointment?” “Can I choose which doctor I see?” “Where is my appointment today?”

Providing AI powered customer assistants to over 12,000 global businesses

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Choose your template to automate doctor appointments

AI Studio is connected to these apps and platforms (and we’re adding more all the time), so find your go-to system and use an AI assistant to automate doctor appointments.


Automate doctor appointments with Make

Link up your AI assistant with Make in minutes.
Make is brilliant for visual automation.


Automate doctor appointments with Zapier

Link up your AI assistant with Zapier in minutes.
Zapier is brilliant for automating workflows.


Automate doctor appointments with HubSpot

Link up your AI assistant with HubSpot in minutes.
HubSpot is brilliant for inbound marketing.


Automate doctor appointments with Freshdesk

Link up your AI assistant with Freshdesk in minutes.
Freshdesk is brilliant for customer support.


Automate doctor appointments with Shipstation

Link up your AI assistant with Shipstation in minutes.
Shipstation is brilliant for shipping management.


Automate doctor appointments with Zendesk

Link up your AI assistant with Zendesk in minutes.
Zendesk is brilliant for helpdesk support.


Automate doctor appointments with Jira

Link up your AI assistant with Jira in minutes.
Jira is brilliant for project management.


Automate doctor appointments with Trello

Link up your AI assistant with Trello in minutes.
Trello is brilliant for organising tasks.


Automate doctor appointments with Mailchimp

Link up your AI assistant with Mailchimp in minutes.
Mailchimp is brilliant for email marketing.


Automate doctor appointments with Campaign monitor

Link up your AI assistant with Campaign monitor in minutes.
Campaign monitor is brilliant for campaign tracking.


Automate doctor appointments with Email

Link up your AI assistant with Email in minutes.
Email is brilliant for direct communication.


Automate doctor appointments with Dropbox

Link up your AI assistant with Dropbox in minutes.
Dropbox is brilliant for cloud storage.

Your 3 steps to automation

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Select the template for the business app you normally use to automate doctor appointments and click through

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Log in to your AI Studio account or, if you don’t have one, sign up to launch an AI assistant in less than 10 minutes

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You’ll then be taken straight through to the template to link up your AI assistant with your chosen app to start automating doctor appointments

Without our AI assistant our call volumes would have continued at an exceptionally high level and we are confident the system has saved us the equivalent of 2 additional heads due to us being open 7 days a week.

John Branigan, Director of IT & Transformation at Mytime Active

John Branigan


Frequently asked questions

How do I launch an AI assistant so I can use this feature?

It takes less than 10 minutes to create an AI assistant using AI Studio and you don’t need any technical skill to do it. You can launch an AI assistant using only your website URL.

See also: How to use AI Studio

Where do I find the template to automate doctor appointments?

Click on the link to automate doctor appointments and you’ll land on the Flows page of AI Studio (a ‘flow’ is a question and answer set that lays out the flow of the conversation between your visitor and your AI assistant). In this case, the flow for automating doctor appointments will be open and ready for you to approve. You can edit, add or delete flows at any time.

Related templates to try:

Automate appointment reminders
Automate cancellations
Automate bookings
Automate customer feedback

Why do companies automate doctor appointments?

Surgeries automate doctor appointments because it’s a necessary administrative task, but is time-consuming for human agents to carry out. Automating doctor appointments frees up valuable time for your teams to focus on refining and optimising the overall quality of your service and continually enhancing the experience for your patients, so they feel valued and cared for.

How does automating doctor appointments benefit my customers?

Automating appointments benefits your patients because it reduces any effort they need to make to book in with the doctor, especially if they are worried or nervous. By automating this process, patients can make clear choices for themselves and protect their private information for a more satisfying experience. This can significantly help improve patient satisfaction and increase loyalty, but at the same time, reduce your support costs, so you can spend more on making improvements to your service overall.

More on these goals and metrics:

How do you calculate your Customer Satisfaction Score (CSAT)?
What is customer effort score (CES)?
How to achieve empathy in customer service
How do you work out your cost per call?