How to automate customer feedback with AI

“Got all the info I needed thanks” “Too expensive” “Great customer service”

To continue developing and improving your offers, hearing customer feedback is vital, but it’s a non-stop job to be done. Hand the task over to an AI assistant and you’ll collect feedback in real time at the end of every conversation ― even if you have tens of thousands of customers, with teams able to then spend their time acting on it, rather than collecting it.

Apps that support this enquiry

Why automating customer feedback is good for business

Why automating customer feedback is good for business

An AI assistant helps you save money, time, speed up, be more efficient, increase engagement, improve accuracy, offer 24-hour service, personalise, increase loyalty, ultimately improve customer experience so you can automate customer feedback instantly.

Questions from your customers

Easily set up your AI assistant to respond to routine enquiries about customer feedback instantly at any time of the day or night, on any channel and in any language.

“Got all the info I needed thanks” “Too expensive” “Great customer service”

Providing AI powered customer assistants to over 12,000 global businesses

EBI technology partners

Choose your template to automate customer feedback

AI Studio is connected to these apps and platforms (and we’re adding more all the time), so find your go-to system and use an AI assistant to automate customer feedback.


Automate customer feedback with Make

Link up your AI assistant with Make in minutes.
Make is brilliant for visual automation.


Automate customer feedback with Zapier

Link up your AI assistant with Zapier in minutes.
Zapier is brilliant for automating workflows.


Automate customer feedback with HubSpot

Link up your AI assistant with HubSpot in minutes.
HubSpot is brilliant for inbound marketing.


Automate customer feedback with Freshdesk

Link up your AI assistant with Freshdesk in minutes.
Freshdesk is brilliant for customer support.


Automate customer feedback with Shipstation

Link up your AI assistant with Shipstation in minutes.
Shipstation is brilliant for shipping management.


Automate customer feedback with Zendesk

Link up your AI assistant with Zendesk in minutes.
Zendesk is brilliant for helpdesk support.


Automate customer feedback with Jira

Link up your AI assistant with Jira in minutes.
Jira is brilliant for project management.


Automate customer feedback with Trello

Link up your AI assistant with Trello in minutes.
Trello is brilliant for organising tasks.


Automate customer feedback with Mailchimp

Link up your AI assistant with Mailchimp in minutes.
Mailchimp is brilliant for email marketing.


Automate customer feedback with Campaign monitor

Link up your AI assistant with Campaign monitor in minutes.
Campaign monitor is brilliant for campaign tracking.


Automate customer feedback with Email

Link up your AI assistant with Email in minutes.
Email is brilliant for direct communication.

Your 3 steps to automation

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Select the template for the business app you normally use to automate customer feedback and click through

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Log in to your AI Studio account or, if you don’t have one, sign up to launch an AI assistant in less than 10 minutes

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You’ll then be taken straight through to the template to link up your AI assistant with your chosen app to start automating customer feedback

With a feedback functionality, the Get Living AI assistant is a crucial tool for our team in understanding our residents’ needs so we can continue to improve our personal service and rental offer.

Christian Armstrong


Frequently asked questions

How do I launch an AI assistant so I can use this feature?

It takes less than 10 minutes to create an AI assistant using AI Studio and you don’t need any technical skill to do it. You can launch an AI assistant using only your website URL.

See also: How to use AI Studio

Where do I find the template to automate customer feedback?

Click on the link to automate customer feedback and you’ll land on the Flows page of AI Studio (a ‘flow’ is a question and answer set that lays out the flow of the conversation between your visitor and your AI assistant). In this case, the flow for automating customer feedback will be open and ready for you to approve. You can edit, add or delete flows at any time.

Related templates to try:

Automate signups
Automate appointment reminders
Automate customer feedback
Automate bookings



Why do companies automate customer feedback?

Companies automate customer feedback to make it easier to understand what customers think. By using tools to collect feedback automatically, they can quickly figure out what customers like and what they don’t. This helps companies improve their products or services and provide a better experience for customers.

How does automating customer feedback benefit my customers?

Automating customer feedback benefits your customers by ensuring their opinions are heard and acted upon swiftly. By using automated systems, you can gather feedback efficiently, leading to quicker improvements to products and services. This enhances the overall customer experience, showing that their feedback is valued and making them feel more engaged.

More on these goals and metrics:

How do you calculate your Customer Satisfaction Score (CSAT)?
What is customer effort score (CES)?
7 ways to improve customer engagement
How to achieve empathy in customer service