What our clients say
Join our happy customers and experience the benefits of having an AI assistant that can efficiently handle 35% of calls outside of customer contact centre hours and save you almost £50,000 in direct costs within just 6 months.
Providing AI powered customer assistants to over 20,000 global businesses
EBI technology partners
533% ROI in less than 6 months
533% ROI in less than 6 months
Upgrading your customer service tooling to an AI assistant can help improve customer satisfaction and save you money:
- Try our savings calculator
- Check out client case studies demonstrating ROI
- Read our blog posts on how to cut costs whilst improving CTSR
- How to build your business case for an AI assistant
We know our AI assistant will create substantial cost savings and resource efficiencies for you and your team. That’s why we’ve taken care of any unnecessary complexities and simplified the platform.
It’s free to sign up and you can go live in minutes: no engineering, coding or training required.
“We chose EBI.AI as our provider because they promised a hassle-free process to deploy an AI assistant on their platform, and they absolutely delivered. Their implementation was seamless, exceeding our expectations.”
Rachael Pearson
HEAD OF MARKETING AND DIGITAL
“The ability to take information directly from our site and present that to customers has delivered major change. I believe out of the huge range of customer digital transformation I have delivered that our AI assistant has been one of the best projects and has delivered consistently since being installed. Honestly, we couldn’t have chosen a better company or solution for our AI based chat system.”
John Branigan
DIRECTOR OF IT & TRANSFORMATION
Happier customers, increased capacity and lower costs
You don’t have the technical expertise available
You don’t have the technical expertise available
Shrinking engineering and IT resources are common everywhere. Even with a great team of devs you don’t want to add to their, normally huge, to-do list. ‘Artificial intelligence’ sounds like a very techy implementation but it’s not with our platform. The AI is taken care of in the background. AI Studio is designed for anyone that wants to create an AI assistant. It’s easy so you can build one with confidence.
You’re struggling to reply quickly to customers
You’re struggling to reply quickly to customers
The customer service team are often, simply put, stuck. Everyday they turn up and cope with the resources available to them even though better options are available. Some teams are missing up to 8 out of 9 calls – that’s almost 90% of customer enquiries gone. On average, our assistants handle 30% of enquiries whilst your contact centre is closed. Imagine the boost of morale in your contact centre team if a third of their days work was taken care of before they even logged on.
Frustrated customers look elsewhere
Frustrated customers look elsewhere
Frustration is felt across the board when customer experience is under-performing. From the Board of Directors, to the agents handling the enquiries, to your customers trying to get in touch; when things don’t go well patience doesn’t last long. Gain peace of mind knowing your customers have access to an assistant whenever they need it 24/7, in any language they wish. Allowing everyone to breathe a bit easier and relax a little more.
Try for free and pay-as-you-grow
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After 25 days your average monthly request volume sets your upcoming monthly payment
Upcoming payment is reviewed monthly based on your 3 month rolling average
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