Since our team is full of curious thinkers, exploring everything AI has to offer and using it to create the best AI assistants around, we’ve learnt a lot through doing over the past ten years. We’d love to share this with you, so you can skip ahead of other business leaders.
AI is everywhere and needs to be accessible if every type of organisation we work with is to thrive, from solopreneurs and startups to SMEs and huge corporations. We’ve had to find new ways to simplify the launch of an AI assistant to help your business grow and, after a decade of experience, can now pass these learnings onto you in the form of one effortless platform: AI Studio.
Working with organisations across all sectors, from retail and leisure, to property and the private sector, we built our platform with the people in mind who need it most:
- The business leaders who operate businesses best
- The marketers who do marketing best
- The customer service teams who serve customers best
It hasn’t been created with AI-savvy coders in mind (although, of course, they can use it too!) ― it’s for everyone. Anyone who has a website can use our self-service platform or, instead, you can take advantage of our managed service, consultancy services, or you can join our partnership programme. We’ve got all the help you need to start making a commercial success of your AI adventures.
What you’ll hear from us
Positivity
If you’re anything like us, you get a tingle of excitement when you see what technology can do. AI assistants are supporting teams like yours all around the world, supercharging us humans to be able to do our best work.
The smartest AI assistants are bringing positive change to enterprises:
- More engagement with your customers, any time, in 130+ languages on any channel
- Getting to know your customers better (and their preferences)
- Nurturing long-lasting relationships with customers through the ethical use of data
At the heart of conversational AI is human connection, empathy, and creativity. All of them, good things. Positive things. And that’s what you’ll see reflected in our work creating the most powerful AI assistants around, so you can use them to do good things too.
Curiosity
Your ambitions are our brain food. Nobody knows your industry or your business as well as you do, especially the tasks that make some of your work more difficult, less interesting, or plain frustrating. If you have an inkling an AI assistant can help you solve those problems, we’d love to explore that with you, teaming up your knowledge with our technical and creative expertise.
- Your ambitions can be as big as you can stand
- Your idea as “out there” as you dare to say out loud
- You can share your grand digital transformation plans with us
We’re right here with you, excited to discover new ways to make your business better using AI (with no limits), and although we might talk a lot about AI, but you’ll be glad to hear it’s without all the hype…
Sincerity
AI assistants are created by people, for people. When we talk about how they’re built, what they can do, and how to keep them at peak performance, we need to remember that ― always, because every AI assistant has a human administrator.
You shouldn’t ever feel like you’re asking a “stupid” question when you don’t know how to do something or ever feel out of your depth. You don’t want to be worried about making a bad business decision or getting it ‘wrong’ because nobody likes that feeling, us included.
That’s why our language is straightforward and sincere. Whatever your level of experience with AI, if you’re a total pro or an absolute beginner, you should be able to understand (and even enjoy) the words we write about AI, so you can use this powerful technology with confidence to get ahead of your competition.
Keeping our tone of voice consistent
Our company is an eclectic mix of technologists, psychologists, linguists, and designers. You’ll meet engineers and writers, software developers and analysts. This diverse collection of people is what makes us who we are. We all have our quirks and write in our own way, but still do our best to follow some basic guidelines.
- We’ll speak to you directly because that’s what we’d do in a face-to-face conversation:
— “If the department is overwhelmed, automate the process…” becomes
— “If your department is overwhelmed”
- We’re professional but not formal, so speak about ourselves as people:
— “EBI.AI can manage your AI assistant for you…” becomes
— “We can manage”
- You’re right here with us, right now, so we keep the conversation alive by talking in an active, not passive voice:
— “The platform was built for you by our team…” becomes
— “We built our platform for you”
Conversation is what we do. We keep them as natural as we can and so break a few grammar rules here and there because people don’t speak like they’re reading from a textbook ― not to us or to you. Neither do the people who chat with our many AI assistants daily.
That’s what we know from many years of experience creating and managing AI assistants, and now, from building an advanced platform that lets you do the same.
AI is advancing at an alarming rate and lots of people are still trying to get their head around it.
Rely on us to make AI easy.
