What our clients say
Join other insurance benefiting from an AI assistant. Experience 35% of calls handled when your contact centre is closed and save almost £50,000 in direct costs within just 6 months.
As a customer service expert working in fintech, you understand the critical value of seamless and intelligent customer interactions, the power of accuracy, and the importance of fast resolution. Our unmatched combination of bespoke AI, human-in-the-loop, and robust data security and compliance can fast-track your next wave of CX-led growth:
- A new era of omnichannel accessibility – remote QR code, link, web, and social for real-time access and resolution 24/7
- Increased agent productivity – with AI assistance you can unlock greater capacity and empowering your team and use their time more effectively on complex issues
- Consistency, security, and compliance – remove human error and automate database integrations and account information
- Winning on service – deliver record Csat, NPS, engagement, and referals
“Our AI assistant, SmartHelp, assists customers by making useful information more readily available in ways that haven’t been possible before, and therefore reducing pressure on our service centres”
Claire Hird
OPERATIONS DIRECTOR
“Because the property AI assistant takes on more routine tasks like maintenance requests and contract information, it frees up our property managers to concentrate on the overall service and maintenance of the building, providing a better experience for tenants.”
John Branigan
DIRECTOR OF IT & TRANSFORMATION
Recommend reading for fintechs
Why 83% of SmartHelp users turn to the Legal & General AI assistant first for help with their insurance
When we created the SmartHelp AI assistant for Legal & General Insurance, we soon linked it up to their policy system and it was handling 95% of their most common questions from customers. 83% of the people using it now choose SmartHelp over any other method of contacting the insurer. Legal & General Insurance didn’t expect how much else they would learn about their business just from having an AI assistant talking to people 24-hours a day.
Read the case studyDo you know about failure demand?
If you’re a Chief Innovation Officer working in insurance, you’ll be assessing the risk of introducing new technology into your business. You want to be able to claim success and conversational AI is a great way to do it because it actively protects your insurance firm against failure. Read our blog post to find out why your customer support staff could be wasting up to 80% of their time on work that an AI assistant can do for them instantly, giving your team more time to offer a premium service.
Help for CIOs
You only pay-as-you-grow
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Build, launch and manage your AI assistant for free
Your first month usage is free
After 25 days your average request volume sets your upcoming monthly payment
Upcoming payment is reviewed monthly based on your 3 month rolling average
Successfully resolve higher volumes and greater variety of customer enquiries within the first 60 seconds
AI assistant use case: Insurance policy
Offer instant quotes and renewals
Offer instant quotes and renewals
Give your customers an instant quote using our AI platform. Able to process tens of thousands of requests for quotes simultaneously, an AI assistant works hard for you 24/7, every day of the week. While your AI assistant instantly generates new quotes or renews old policies for loyal patrons, you can focus on more involved requests for cover or check-in with faithful customers so that every part of your business is covered.
Answer customer questions instantly
Answer customer questions instantly
It’s not only the customer that benefits from you using our AI platform. If your team is overrun with calls about the same common questions and it stops them from spending more time on a sensitive or more complicated quote or claim requests, use an AI assistant to take 85% of those queries off your hands from day one. You can add more specific questions as you go, as your team gets more time to think about how you can continue to offer a premium service.
Do more for the customer with integration
Do more for the customer with integration
There are lots of questions you can’t answer without looking at someone’s individual policy, but don’t worry! We can connect your AI assistant seamlessly and securely with your policy system. That way, your customers will only ever be given information that is relevant to them and correct in line with their insurance agreement. It means you can rely on your AI assistant to do a lot more to help you and your team manage essential customer enquiries.
Make claims quick and painless
Make claims quick and painless
Making a claim is the part of the insurance process that nobody wants to get to. It’s the worst-case scenario. The rainy day. How much more comfortable would it be for your customers to speak to your AI assistant about their claim and start the process right away with no delay? Using our AI platform, you can make it possible for them to do that any time of the day or night whether your offices are open or closed. Your AI assistant can handle it.
Need more info?
Need more info?
Our AI assistant, Clawson, knows everything you need to know about our platform including all our FAQ’s – give him a try if you have any further questions.
PS. It’s free to sign up and no credit card is required.
