How to automate booking a test drive with AI

“Can I test drive the Model C?” "Where's my nearest test drive centre?" "What day can I test drive the Suzuki?"

Taking a test drive can often break or cement a deal and the sooner someone books in for one, the sooner you’ll know. Automate bookings and customers can book in whenever it’s most convenient for them to do so, for a date, place and time that suits them. There’s no back and forth over the phone or forecourt, just an instant, straightforward arrangement.

Apps that support this enquiry

Why automating test drives is good for business

Why automating test drives is good for business

An AI assistant helps you save money, time, speed up, be more efficient, increase engagement, improve accuracy, offer 24-hour service, personalise, increase loyalty, ultimately improve customer experience so you can automate test drives instantly.

Questions from your customers

Easily set up your AI assistant to respond to routine enquiries about test drives instantly at any time of the day or night, on any channel and in any language.

“Can I test drive the Model C?” "Where's my nearest test drive centre?" "What day can I test drive the Suzuki?"

Providing AI powered customer assistants to over 12,000 global businesses

EBI technology partners

Choose your template to automate test drives

AI Studio is connected to these apps and platforms (and we’re adding more all the time), so find your go-to system and use an AI assistant to automate test drives.


Automate test drives with Make

Link up your AI assistant with Make in minutes.
Make is brilliant for visual automation.


Automate test drives with Zapier

Link up your AI assistant with Zapier in minutes.
Zapier is brilliant for automating workflows.


Automate test drives with HubSpot

Link up your AI assistant with HubSpot in minutes.
HubSpot is brilliant for inbound marketing.


Automate test drives with Zendesk

Link up your AI assistant with Zendesk in minutes.
Zendesk is brilliant for helpdesk support.


Automate test drives with Jira

Link up your AI assistant with Jira in minutes.
Jira is brilliant for project management.


Automate test drives with Trello

Link up your AI assistant with Trello in minutes.
Trello is brilliant for organising tasks.


Automate test drives with Email

Link up your AI assistant with Email in minutes.
Email is brilliant for direct communication.

Your 3 steps to automation

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Select the template for the business app you normally use to automate test drives and click through

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Log in to your AI Studio account or, if you don’t have one, sign up to launch an AI assistant in less than 10 minutes

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You’ll then be taken straight through to the template to link up your AI assistant with your chosen app to start automating test drives

Our AI assistant assists customers by making useful information more readily available in ways that haven’t been possible before, and therefore reducing pressure on our service centres.

Claire Hird


Frequently asked questions

How do I launch an AI assistant so I can use this feature?

It takes less than 10 minutes to create an AI assistant using AI Studio and you don’t need any technical skill to do it. You can launch an AI assistant using only your website URL.

See also: How to use AI Studio

Where do I find the template to automate test drives?

Click on the link to automate test drives and you’ll land on the Flows page of AI Studio (a ‘flow’ is a question and answer set that lays out the flow of the conversation between your visitor and your AI assistant). In this case, the flow for automating returns will be open and ready for you to approve. You can edit, add or delete flows at any time.

Related templates to try:

Automate appointment reminders
Automate cancellations
Automate your sign up journey
Automate customer feedback

Why do companies automate test drives?

Companies automate the booking of test drives because it’s a necessary experience for buyers, but the associated admin is time-consuming for human agents to carry out. Automating test drive bookings frees up valuable time for your teams to focus on refining and optimising the overall quality of your service and continually enhancing the experience for your customers, so they feel valued and cared for.

How does automating test drives benefit my customers?

When you automate the process of booking in for a test drive, your response time is instant, which saves your customers time. Your service is accessible 24 hours a day, on any channel and in any language, so customers can book in from wherever they are and at a time most convenient to them. This can significantly help improve customer satisfaction and increase loyalty, but at the same time, reduce your customer support costs, so you can spend more on making improvements to your offers, products and services overall.

More on these goals and metrics:

How do you improve your deflection rate?
How do you calculate your Net Promoter Score (NPS)?
What is customer effort score (CES)?
How do you improve your goal completion rate?