An AI assistant helps you save money, time, speed up, be more efficient, increase engagement, improve accuracy, offer 24-hour service, personalise, increase loyalty, ultimately improve customer experience so you can automate support tickets instantly.
Easily set up your AI assistant to respond to routine enquiries about support tickets instantly at any time of the day or night, on any channel and in any language.
AI Studio is connected to these apps and platforms (and we’re adding more all the time), so find your go-to system and use an AI assistant to automate support tickets.
Link up your AI assistant with Make in minutes.
Make is brilliant for visual automation.
Link up your AI assistant with Zapier in minutes.
Zapier is brilliant for automating workflows.
Link up your AI assistant with HubSpot in minutes.
HubSpot is brilliant for inbound marketing.
Link up your AI assistant with Freshdesk in minutes.
Freshdesk is brilliant for customer support.
Link up your AI assistant with Shipstation in minutes.
Shipstation is brilliant for shipping management.
Link up your AI assistant with Zendesk in minutes.
Zendesk is brilliant for helpdesk support.
Link up your AI assistant with Jira in minutes.
Jira is brilliant for project management.
Link up your AI assistant with Trello in minutes.
Trello is brilliant for organising tasks.
Link up your AI assistant with Mailchimp in minutes.
Mailchimp is brilliant for email marketing.
Link up your AI assistant with Campaign monitor in minutes.
Campaign monitor is brilliant for campaign tracking.
Link up your AI assistant with Email in minutes.
Email is brilliant for direct communication.
Link up your AI assistant with Dropbox in minutes.
Dropbox is brilliant for cloud storage.
Select the template for the business app you normally use to automate support tickets and click through
Log in to your AI Studio account or, if you don’t have one, sign up to launch an AI assistant in less than 10 minutes
You’ll then be taken straight through to the template to link up your AI assistant with your chosen app to start automating support tickets
It takes less than 10 minutes to create an AI assistant using AI Studio and you don’t need any technical skill to do it. You can launch an AI assistant using only your website URL.
See also: How to use AI Studio
Click on the link to automate support tickets and you’ll land on the Flows page of AI Studio (a ‘flow’ is a question and answer set that lays out the flow of the conversation between your visitor and your AI assistant). In this case, the flow for automating returns will be open and ready for you to approve. You can edit, add or delete flows at any time.
Related templates to try:
– Automate reports
– Automate your sign up journey
– Automate refunds and returns
– Automate customer feedback
Organisations automate this task to make it as easy and quick as possible for customers to report problems and get expert help, so you can fix them quickly too. Using an AI assistant also means you can immediately send customers any information that might help when they report a problem to show you are committed to the offer of support.
Being able to instantly submit a request for helps save unecessary frustration on top of an already negative experience. It also saves people from losing trust in your organisation, so they can feel happy to continue knowing you deal with any issues quickly. Your automated service remains accessible to them 24 hours a day, on any channel and in any language, which can significantly help improve customer satisfaction and increase loyalty, but at the same time, reduce your customer support costs, so you can spend more on making improvements to your services overall.
More on these goals and metrics:
– How do you calculate your Customer Satisfaction Score (CSAT)?
– What is customer effort score (CES)?
– – What is First Contact Resolution (FCR) and how do you calculate it?
– – What is First Response Time (FRT)?