How to automate raising a support ticket with AI

“My new equipment is broken” "I can't get it to work" "It's switching on and off"

When customers need technical support, there’s nothing more irritating than having to jump through hoops to get it, like ticking boxes, answering questions, or having a hard time finding a form in the first place. Automate the process and customers can report a problem on any channel 24/7, in any language, and it’ll reach your support teams instantly.

Apps that support this enquiry

Why automating support tickets is good for business

Why automating support tickets is good for business

An AI assistant helps you save money, time, speed up, be more efficient, increase engagement, improve accuracy, offer 24-hour service, personalise, increase loyalty, ultimately improve customer experience so you can automate support tickets instantly.

Questions from your customers

Easily set up your AI assistant to respond to routine enquiries about support tickets instantly at any time of the day or night, on any channel and in any language.

“My new equipment is broken” "I can't get it to work" "It's switching on and off"

Providing AI powered customer assistants to over 12,000 global businesses

EBI technology partners

Choose your template to automate support tickets

AI Studio is connected to these apps and platforms (and we’re adding more all the time), so find your go-to system and use an AI assistant to automate support tickets.


Automate support tickets with Make

Link up your AI assistant with Make in minutes.
Make is brilliant for visual automation.


Automate support tickets with Zapier

Link up your AI assistant with Zapier in minutes.
Zapier is brilliant for automating workflows.


Automate support tickets with HubSpot

Link up your AI assistant with HubSpot in minutes.
HubSpot is brilliant for inbound marketing.


Automate support tickets with Freshdesk

Link up your AI assistant with Freshdesk in minutes.
Freshdesk is brilliant for customer support.


Automate support tickets with Shipstation

Link up your AI assistant with Shipstation in minutes.
Shipstation is brilliant for shipping management.


Automate support tickets with Zendesk

Link up your AI assistant with Zendesk in minutes.
Zendesk is brilliant for helpdesk support.


Automate support tickets with Jira

Link up your AI assistant with Jira in minutes.
Jira is brilliant for project management.


Automate support tickets with Trello

Link up your AI assistant with Trello in minutes.
Trello is brilliant for organising tasks.


Automate support tickets with Mailchimp

Link up your AI assistant with Mailchimp in minutes.
Mailchimp is brilliant for email marketing.


Automate support tickets with Campaign monitor

Link up your AI assistant with Campaign monitor in minutes.
Campaign monitor is brilliant for campaign tracking.


Automate support tickets with Email

Link up your AI assistant with Email in minutes.
Email is brilliant for direct communication.


Automate support tickets with Dropbox

Link up your AI assistant with Dropbox in minutes.
Dropbox is brilliant for cloud storage.

Your 3 steps to automation

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Select the template for the business app you normally use to automate support tickets and click through

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Log in to your AI Studio account or, if you don’t have one, sign up to launch an AI assistant in less than 10 minutes

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You’ll then be taken straight through to the template to link up your AI assistant with your chosen app to start automating support tickets

Looking at the ease of use with which my kids just speak to assistants or use technology, it’s staggering. We knew we couldn’t stay the same; we had to evolve. We were looking for a partner with the capability to develop what is still a relatively new product. EBI.AI had the technical capability and we had complete trust and confidence in how they would treat the project.

Christian Armstrong


Frequently asked questions

How do I launch an AI assistant so I can use this feature?

It takes less than 10 minutes to create an AI assistant using AI Studio and you don’t need any technical skill to do it. You can launch an AI assistant using only your website URL.

See also: How to use AI Studio

Where do I find the template to automate support tickets?

Click on the link to automate support tickets and you’ll land on the Flows page of AI Studio (a ‘flow’ is a question and answer set that lays out the flow of the conversation between your visitor and your AI assistant). In this case, the flow for automating returns will be open and ready for you to approve. You can edit, add or delete flows at any time.

Related templates to try:

Automate reports
Automate your sign up journey
Automate refunds and returns
Automate customer feedback

Why do companies automate support tickets?

Organisations automate this task to make it as easy and quick as possible for customers to report problems and get expert help, so you can fix them quickly too. Using an AI assistant also means you can immediately send customers any information that might help when they report a problem to show you are committed to the offer of support.

How does automating support tickets benefit my customers?

Being able to instantly submit a request for helps save unecessary frustration on top of an already negative experience. It also saves people from losing trust in your organisation, so they can feel happy to continue knowing you deal with any issues quickly. Your automated service remains accessible to them 24 hours a day, on any channel and in any language, which can significantly help improve customer satisfaction and increase loyalty, but at the same time, reduce your customer support costs, so you can spend more on making improvements to your services overall.

More on these goals and metrics:

How do you calculate your Customer Satisfaction Score (CSAT)?
What is customer effort score (CES)?
– What is First Contact Resolution (FCR) and how do you calculate it?

– What is First Response Time (FRT)?