How to automate order number enquiries with AI

"I've lost my order number" "I can't find my order number" "Where do I find my order number?"

Checking order numbers is a repetitive query your support teams can likely answer in their sleep. Using an AI assistant to automate this process is easy and means they’ll never need to carry out this task again, freeing up their time for more profitable work. Meanwhile, your customers get instant confirmation on order number 24 hours a day.

Apps that support this enquiry

Why automating enquiries is good for business

Why automating enquiries is good for business

An AI assistant helps you save money, time, speed up, be more efficient, increase engagement, improve accuracy, offer 24-hour service, personalise, increase loyalty, ultimately improve customer experience so you can automate enquiries instantly.

Questions from your customers

Easily set up your AI assistant to respond to routine enquiries about enquiries instantly at any time of the day or night, on any channel and in any language.

"I've lost my order number" "I can't find my order number" "Where do I find my order number?"

Providing AI powered customer assistants to over 12,000 global businesses

EBI technology partners

Choose your template to automate enquiries

AI Studio is connected to these apps and platforms (and we’re adding more all the time), so find your go-to system and use an AI assistant to automate enquiries.


Automate enquiries with Make

Link up your AI assistant with Make in minutes.
Make is brilliant for visual automation.


Automate enquiries with Zapier

Link up your AI assistant with Zapier in minutes.
Zapier is brilliant for automating workflows.


Automate enquiries with HubSpot

Link up your AI assistant with HubSpot in minutes.
HubSpot is brilliant for inbound marketing.


Automate enquiries with Freshdesk

Link up your AI assistant with Freshdesk in minutes.
Freshdesk is brilliant for customer support.


Automate enquiries with Shipstation

Link up your AI assistant with Shipstation in minutes.
Shipstation is brilliant for shipping management.


Automate enquiries with Zendesk

Link up your AI assistant with Zendesk in minutes.
Zendesk is brilliant for helpdesk support.


Automate enquiries with Email

Link up your AI assistant with Email in minutes.
Email is brilliant for direct communication.

Your 3 steps to automation

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Select the template for the business app you normally use to automate enquiries and click through

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Log in to your AI Studio account or, if you don’t have one, sign up to launch an AI assistant in less than 10 minutes

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You’ll then be taken straight through to the template to link up your AI assistant with your chosen app to start automating enquiries

EBI.AI’s technology means customers receive rapid responses to their most frequently asked questions at any time of the day or night.

Andy Cooper


Frequently asked questions

How do I launch an AI assistant so I can use this feature?

It takes less than 10 minutes to create an AI assistant using AI Studio and you don’t need any technical skill to do it. You can launch an AI assistant using only your website URL.

See also: How to use AI Studio

Where do I find the template to automate order number enquiries?

Click on the link to automate order number enquiries and you’ll land on the Flows page of AI Studio (a ‘flow’ is a question and answer set that lays out the flow of the conversation between your visitor and your AI assistant). In this case, the flow for automating order number enquiries will be open and ready for you to approve. You can edit, add or delete flows at any time.

Related templates to try:

Automate signups
Automate membership enquiries
Automate customer feedback
Automate returns

Why do companies automate order number enquiries?

Organisations automate order number enquiries because this is a necessary, but repetitive task for human agents to carry out. Using an AI assistant to confirm order numbers speeds up the process for customers, so there’s no frustration, and gives your teams more time to work on profitable, rewarding or sensitive tasks where the human touch is needed and/or valued.

How does automating enquiries benefit my customers?

When a customer service process is automed, your response time is instant, which saves your customers time. Your service becomes accessible 24 hours a day, on any channel and in any language, so customers can get in touch with you wherever they are and at a time most convenient to them. This can significantly help improve customer satisfaction and increase loyalty, but at the same time, reduce your customer support costs, so you can spend more on making improvements to your offers, products and services overall.

More on these goals and metrics:

How do you calculate your Customer Satisfaction Score (CSAT)?
What is customer effort score (CES)?
What is First Contact Resolution (FCR) and how do you calculate it?
What is First Response Time (FRT)?