How to automate a Council Tax balance check with AI

“What much do I owe each month?” "Is my Council Tax in credit?" "How much is the first Council Tax payment?"

Customers don’t want to spend time checking a Council Tax balance and support agents’ time is more valuable to everyone fixing problems and building relationships with the community, especially when a balance check can be automated. Using AI, people can check their Council Tax balance any time, anywhere, on any channel independently.

Apps that support this enquiry

Why automating Council Tax balance checks is good for business

Why automating Council Tax balance checks is good for business

An AI assistant helps you save money, time, speed up, be more efficient, increase engagement, improve accuracy, offer 24-hour service, personalise, increase loyalty, ultimately improve customer experience so you can automate Council Tax balance checks instantly.

Questions from your customers

Easily set up your AI assistant to respond to routine enquiries about Council Tax balance checks instantly at any time of the day or night, on any channel and in any language.

“What much do I owe each month?” "Is my Council Tax in credit?" "How much is the first Council Tax payment?"

Providing AI powered customer assistants to over 12,000 global businesses

EBI technology partners

Choose your template to automate Council Tax balance checks

AI Studio is connected to these apps and platforms (and we’re adding more all the time), so find your go-to system and use an AI assistant to automate Council Tax balance checks.

flows-make

Automate Council Tax balance checks with Make

Link up your AI assistant with Make in minutes.
Make is brilliant for visual automation.

flows-zapier

Automate Council Tax balance checks with Zapier

Link up your AI assistant with Zapier in minutes.
Zapier is brilliant for automating workflows.

flows-hubspot

Automate Council Tax balance checks with HubSpot

Link up your AI assistant with HubSpot in minutes.
HubSpot is brilliant for inbound marketing.

flows-freshdesk

Automate Council Tax balance checks with Freshdesk

Link up your AI assistant with Freshdesk in minutes.
Freshdesk is brilliant for customer support.

flows-zendesk

Automate Council Tax balance checks with Zendesk

Link up your AI assistant with Zendesk in minutes.
Zendesk is brilliant for helpdesk support.

flows-granicus

Automate Council Tax balance checks with Granicus

Link up your AI assistant with Granicus in minutes.
Granicus is brilliant for public sector community.

Your 3 steps to automation

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Select the template for the business app you normally use to automate Council Tax balance checks and click through

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Log in to your AI Studio account or, if you don’t have one, sign up to launch an AI assistant in less than 10 minutes

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You’ll then be taken straight through to the template to link up your AI assistant with your chosen app to start automating Council Tax balance checks

“The AI assistant is transforming the way our customers access information. We believe we can enjoy better customer relationships by allowing customers to contact us via the channel of their choice. Our next focus is to allow our customers to complete end-to-end journeys via the AI assistant.”

Photo of Dwain Nicely

Dwain Nicely

DX & DIGITAL MANAGER for BARKING & DAGENHAM COUNCIL

Frequently asked questions

How do I launch an AI assistant so I can use this feature?

It takes less than 10 minutes to create an AI assistant using AI Studio and you don’t need any technical skill to do it. You can launch an AI assistant using only your website URL.

See also: How to use AI Studio

Where do I find the template to automate checking a Council Tax balance?

Click on the link to automate Council Tax balance checks and you’ll land on the Flows page of AI Studio (a ‘flow’ is a question and answer set that lays out the flow of the conversation between your visitor and your AI assistant). In this case, the flow for automating returns will be open and ready for you to approve. You can edit, add or delete flows at any time.

Related templates to try:

Automate signups
Automate moving in new tenants
Automate customer feedback
Automate appointment reminders

Why do companies automate Council Tax balance enquiries?

Organisations automate Council Tax balance enquiries because this is a necessary, but repetitive task for human agents to carry out. Using an AI assistant to confirm a Council Tax balance speeds up the process for customers, so there’s no frustration, and gives your teams more time to work on profitable, rewarding or sensitive tasks where the human touch is needed and/or valued.

How does automating Council Tax balances benefit my customers?

When a customer service process is automated, your response time is instant, which saves your customers time. Your service becomes accessible 24 hours a day, on any channel and in any language, so customers can get in touch with you wherever they are and at a time most convenient to them. This can significantly help improve customer satisfaction and increase loyalty, but at the same time, reduce your customer support costs, so you can spend more on making improvements to your offers, products and services overall.

More on these goals and metrics:

How do you calculate your Customer Satisfaction Score (CSAT)?
What is customer effort score (CES)?
What is First Contact Resolution (FCR) and how do you calculate it?
What is First Response Time (FRT)?