What our clients say
Join other local councils benefiting from an AI assistant. Experience 35% of calls handled when your contact centre is closed and save almost £50,000 in direct costs within just 6 months.
Providing AI powered customer assistants to over 7,000 global businesses
EBI technology partners
Want 533% ROI in 6 months?
Want 533% ROI in 6 months?
Upgrading your customer service tooling to an AI assistant can help improve customer satisfaction and save you money:
- Try our savings calculator
- Check out client case studies demonstrating ROI
- Read our blog posts on how to cut costs whilst improving CTSR
- How to build your business case for an AI assistant
We know our AI assistant will create substantial cost savings and resource efficiencies for you and your team. That’s why we’ve taken care of any unnecessary complexities and simplified the platform.
Book a free call with our Implementation team today – they will be with you every step of the way.
“The chatbot is transforming the way our customers access information. We believe we can enjoy better customer relationships by allowing customers to contact us via the channel of their choice. Our next focus is to allow our customers to complete end-to-end journeys via the chatbot”
Dwain Nicely
CX & DIGITAL MANAGER
“Our AI assistant Mia, saved us headcount and a huge range of digital transformation to benefit our customer. We couldn’t have chosen a better company or solution”
John Branigan
DIRECTOR OF IT & TRANSFORMATION
We do the tech, you build the relationship
Get a handle on budget shortfalls
Get a handle on budget shortfalls
The closure of swimming pools, increase in council tax rates and cuts of key local services are uncommon, difficult decisions Local Councils have to face. Customer service costs are one of the easiest aspects of council budgets that can be reduced to fund vital services. Tried and tested, other local councils are already experiencing huge savings from implementing their AI assistant.
We are with you every step of the way
We are with you every step of the way
We understand teams are stretched – some customer service teams are already missing 90% of calls. We set up, monitor, train and grow your AI assistant for you, alongside you. Our local council assistants currently handle 35% of enquiries when the contact centre is closed. Providing much needed relief to overwhelmed teams.
Security, compliance and procurement is taken care of
Security, compliance and procurement is taken care of
We have all the required accessibility and security standards to serve local councils. We are also on G-Cloud 13 and AI DPS and are well versed in procurement processes. This means you can take advantage of latest AI tech, like Chat-GPT, safely, through our platform.
Discover how other local councils are using their AI assistant
How Barking & Dagenham Council made 533% ROI in just six months
Barking & Dagenham council launched an AI assistant to help with missed bin enquiries. They quickly hit a 98% success rate and expanded to five more departments, all in less than a year. In the first six months, they saved 10,000 calls. And since each one costs them around £4.80, that’s a huge dent in council spending.
See how it unfoldedWhy Coventry City Council choose an AI assistant to improve the customer experience
Like most local councils, Coventry was swamped by huge volumes of calls about council tax and waste management. Everything from payment problems to missed bins and bulky collections. When their AI assistant started answering customer queries 24/7 with incredible accuracy, all that stress was gone.
Find out how they did it
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Go live with your most popular enquiries & start saving
EBI.AI build end-to-end journeys taking the strain off your agents
Save thousands to inject back into your local council services
10 min read
