How to automate missed bin enquiries with AI

“My bin has been missed” “My bin never got collected today” “My bins haven't been picked up”

For customers, a missed bin collection is inconvenient and the sooner it’s picked up, the better. Add an AI assistant to your team and customers can report a missed bin instantly, 24 hours a day (and have a record of that), so there’s no delay in passing the information onto your collection teams to get them back out to the customer as soon as possible.

Apps that support this enquiry

Why automating missed bins is good for business

Why automating missed bins is good for business

An AI assistant helps you save money, time, speed up, be more efficient, increase engagement, improve accuracy, offer 24-hour service, personalise, increase loyalty, ultimately improve customer experience so you can automate missed bins instantly.

Questions from your customers

Easily set up your AI assistant to respond to routine enquiries about missed bins instantly at any time of the day or night, on any channel and in any language.

“My bin has been missed” “My bin never got collected today” “My bins haven't been picked up”

Providing AI powered customer assistants to over 12,000 global businesses

EBI technology partners

Choose your template to automate missed bins

AI Studio is connected to these apps and platforms (and we’re adding more all the time), so find your go-to system and use an AI assistant to automate missed bins.


Automate missed bins with Make

Link up your AI assistant with Make in minutes.
Make is brilliant for visual automation.


Automate missed bins with Jira

Link up your AI assistant with Jira in minutes.
Jira is brilliant for project management.


Automate missed bins with Trello

Link up your AI assistant with Trello in minutes.
Trello is brilliant for organising tasks.


Automate missed bins with Granicus

Link up your AI assistant with Granicus in minutes.

Your 3 steps to automation

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Select the template for the business app you normally use to automate missed bins and click through

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Log in to your AI Studio account or, if you don’t have one, sign up to launch an AI assistant in less than 10 minutes

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You’ll then be taken straight through to the template to link up your AI assistant with your chosen app to start automating missed bins

EBI.AI’s technology means customers receive rapid responses to their most frequently asked questions at any time of the day or night. Their platform allows us to customise it and add new knowledge that reflects our customers’ needs. Our AI assistant helps us capture vital intelligence to improve the services that really matter to our customers.

Andy Cooper


Frequently asked questions

How do I launch an AI assistant so I can use this feature?

It takes less than 10 minutes to create an AI assistant using AI Studio and you don’t need any technical skill to do it. You can launch an AI assistant using only your website URL.

See also: How to use AI Studio

Where do I find the template to automate missed bins?

Click on the link to automate missed bin enquiries and you’ll land on the Flows page of AI Studio (a ‘flow’ is a question and answer set that lays out the flow of the conversation between your visitor and your AI assistant). In this case, the flow for automating missed bins will be open and ready for you to approve. You can edit, add or delete flows at any time.

Related templates to try:

Automate signups
Automate appointment reminders
Automate customer feedback
Automate bookings

Why do companies automate missed bins?
Organisations automate missed bin enquiries because this is a necessary, but repetitive task for support agents to carry out. Using an AI assistant to process missed bin reports speeds up the process for customers, so it’s less frustrating, and gives your teams more time to work on profitable, rewarding or sensitive tasks where the human touch is needed and/or valued.
How does automating missed bins benefit my customers?

When membership enquiries are automed, your response time is instant and reliable responses are sent in real time, letting people know you’re serious about providing them with a high quality membership. This can significantly help improve customer satisfaction and increase loyalty, but at the same time, reduce your customer support costs, so you can spend more on making improvements to your membership overall.

More on these goals and metrics:

How do you calculate your Customer Satisfaction Score (CSAT)?
What is customer effort score (CES)?
What is First Contact Resolution (FCR) and how do you calculate it?
What is First Response Time (FRT)?