What our clients say
Join other local councils benefiting from an AI assistant. Experience 35% of calls handled when your contact centre is closed and save almost £50,000 in direct costs within just 6 months.
Upgrading your customer service tooling to an AI assistant can help improve customer satisfaction and save you money:
We know our AI assistant will create substantial cost savings and resource efficiencies for you and your team. That’s why we’ve taken care of any unnecessary complexities and simplified the platform.
Book a free call with our Implementation team today – they will be with you every step of the way.
Join other local councils benefiting from an AI assistant. Experience 35% of calls handled when your contact centre is closed and save almost £50,000 in direct costs within just 6 months.
The closure of swimming pools, increase in council tax rates and cuts of key local services are uncommon, difficult decisions Local Councils have to face. Customer service costs are one of the easiest aspects of council budgets that can be reduced to fund vital services. Tried and tested, other local councils are already experiencing huge savings from implementing their AI assistant.
We understand teams are stretched – some customer service teams are already missing 90% of calls. We set up, monitor, train and grow your AI assistant for you, alongside you. Our local council assistants currently handle 35% of enquiries when the contact centre is closed. Providing much needed relief to overwhelmed teams.
We have all the required accessibility and security standards to serve local councils. We are also on G-Cloud 13 and AI DPS and are well versed in procurement processes. This means you can take advantage of latest AI tech, like Chat-GPT, safely, through our platform.
Barking & Dagenham council launched an AI assistant to help with missed bin enquiries. They quickly hit a 98% success rate and expanded to five more departments, all in less than a year. In the first six months, they saved 10,000 calls. And since each one costs them around £4.80, that’s a huge dent in council spending.
See how it unfoldedLike most local councils, Coventry was swamped by huge volumes of calls about council tax and waste management. Everything from payment problems to missed bins and bulky collections. When their AI assistant started answering customer queries 24/7 with incredible accuracy, all that stress was gone.
Find out how they did it