In some ways, you’re no different to any other organisation. You want to get more done in less time. But in the public sector, you’re working on behalf of your whole community. It’s not just you that needs to benefit. You want to help make local government better for everyone who relies on you to keep the streets well lit. Take away household waste. And keep schools and hospitals well maintained.
That’s where an AI assistant becomes your new best friend.
Community AI exists to help local council workers like you better serve your citizens. Using our conversational AI platform, Lobster, you’ll be able to instantly answer their queries ― digitally. And learn more than you’ve ever been able to learn before about the people you serve. Because AI speeds everything up. You’ll have more information to make decisions and time to think them through.
Working alongside other neighbouring councils you share the load of building your own AI assistant. Since Local Councils all around the country have the same challenges as you (think waste collection and council tax queries) you have access to a bank of resources and an assistant with pre-built knowledge. This means your assistant will be more effective, smarter and cheaper by growing together alongside neighbouring Local Councils. But don’t worry we handle the technology you just shape it into the best service you’ve ever been able to give.
One group of council workers we helped through Community AI was feeling overwhelmed and underappreciated. They were swamped by huge volumes of calls about council tax and waste management. Their assistant started to answer their calls with incredible accuracy. All that stress = gone.Read about it here
Community AI shouldn’t be another task to add to your ever-growing to do list. We want you to enjoy it. So if you missed our blog post for local council employees, read it now and see if you recognise yourself or your colleagues. Then let us know if there’s anything else you’d like to find out.Find out more
Like any employee, you’ll want your digital assistant to focus on different things at different times. That’s why we’ve made sure you can make changes yourself, fast, to the AI.
You’ll find an easy way to add answers to common questions. And you’ll know exactly what to add based on our recommendations from actual conversations alongside your knowledge of your local citizens. You are in the driving seat of how to grow your assistant. All of this, built with your local council branding, so your AI feels, looks and sounds like yours.
One of the most daunting things about launching any new online service is the amount of regulation you have to follow these days. You’re not alone in finding this hard going. GDPR. Accessibility. Compliance. It all sounds a bit scary when you face the pressures of making sure everything falls in line. The good news is because we provide a managed service, we keep your AI fully compliant. it means your AI is fully compliant when it goes live and we keep it that way for you. You don’t have to deal with any of the red tapes.
We keep an eye on your AI conversations, integrate your AI with other technology systems, and generally keep everything running tickety boo. Ask us any time for help.