Community AI for Local Councils

AI for Local Councils (because it’s 2021)

If you’re ready to use AI, it’s cheaper and easier when you’re part of Community AI 

In some ways, you’re no different from any other organisation: you want to get more done in less time. But in the public sector, you’re working on behalf of your whole community. As well as wanting to make local government better for your employees, it has to be better for the customers who use your services every day. The people who rely on you to keep their streets well lit. To take away their household waste. And keep schools and hospitals well maintained. 

​That’s where an AI assistant becomes your new best friend.​

Community AI exists to help local council workerslike you, bond with your customersUsing our conversational AI platform, Lobster, you’ll be able to answer their queries instantly and learn more than you’ve ever been able to learn before about the people you serve. AI works much faster than we do, so you’ll have more information to make decisions and time to think them through. 

Working alongside other neighbouring councils, you share the load of introducing AI, quickly and easily, to your communities since you all share the same challenges. As soon as one council in the group finds a better way to handle customer queries using AI, you all can, without having to reinvent the wheel. That means your assistant will get smarter faster and be more cost-effective to develop. We wrote a blog all about this to help you get started 👇

And don’t worry ― we handle the technology; you just shape it into the best service your local council has ever been able to give.  

AI for Local Councils (because it’s 2021)

If you’re ready to use AI, it’s cheaper and easier when you’re part of Community AI 

In some ways, you’re no different from any other organisation: you want to get more done in less time. But in the public sector, you’re working on behalf of your whole community. As well as wanting to make local government better for your employees, it has to be better for the customers who use your services every day. The people who rely on you to keep their streets well lit. To take away their household waste. And keep schools and hospitals well maintained. 

​That’s where an AI assistant becomes your new best friend.​

Community AI exists to help local council workerslike you, bond with your customersUsing our conversational AI platform, Lobster, you’ll be able to answer their queries instantly and learn more than you’ve ever been able to learn before about the people you serve. AI works much faster than we do, so you’ll have more information to make decisions and time to think them through. 

Working alongside other neighbouring councils, you share the load of introducing AI, quickly and easily, to your communities since you all share the same challenges. As soon as one council in the group finds a better way to handle customer queries using AI, you all can, without having to reinvent the wheel. That means your assistant will get smarter faster and be more cost-effective to develop. We wrote a blog all about this to help you get started 👇

And don’t worry ― we handle the technology; you just shape it into the best service your local council has ever been able to give.  

How it works

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First, give some thought to what you need

One London borough council found that AI could answer 35% of the calls they got about Council Tax out of hours when they weren’t even in the office. 85% of those queries were resolved successfully. Imagine starting work the next day to find those queries already taken care of.

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Meet with us

When you’re ready, we’ll set up a virtual 1-1 workshop to introduce you to Community AI and show you what it can do. You’ll chat with some of our team to explore this exciting new technology ― there’s no obligation, but when you see AI in action, you can really get your head around it.

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Watch a personalised demo

Next, we roll out the (virtual) red carpet with a demo of Community AI built just for you and your local council. To recognise your challenges. Your needs. And anything else we spoke about in our first meeting. This is when you recognise the true impact of using AI day-to-day to get more done.

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Think it through...

We've spoken to a lot of public sector workers to make sure Lobster works well for you, but like our AI assistants, we’re always learning. You’re bound to have questions. Worries, even. We’ll tackle all of those before you make a final decision to go digital now.

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Meet your assistant

If you choose to add a digital assistant to your website, we can set it live in only 4-6 weeks 🤖

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We do the tech, you build the relationship

Meet Lobster

Your assistant lives on our conversational AI platform called Lobster in what we call the Reef. You can dive in any time to see what your AI assistant is up to. Take a look at the most popular topics of conversation it’s having with your customers. Or see how many of those conversations are successful in solving the problem. Then tweak your AI to keep it working at peak performance, all from your own easy-to-use dashboard.

Use Community AI to develop your own AI assistant but within a network of other local councils, so you all share the burden and the cost of making public sector AI the best it can be.  

Meet Lobster

Your assistant lives on our conversational AI platform called Lobster in what we call the Reef. You can dive in any time to see what your AI assistant is up to. Take a look at the most popular topics of conversation it’s having with your customers. Or see how many of those conversations are successful in solving the problem. Then tweak your AI to keep it working at peak performance, all from your own easy-to-use dashboard.

Use Community AI to develop your own AI assistant but within a network of other local councils, so you all share the burden and the cost of making public sector AI the best it can be.  

Your AI works for you, not anyone else

Like any employee, you’ll want your digital assistant to focus on different things at different times. That’s why we’ve made sure you can make changes yourself, fast, to the AI. ​You’ll find simple drag and drop system inside the dashboard that lets you add answers to common questions or take things away that you no longer needBecause we review every conversation your AI has with your customers, you’ll know exactly what you need to add right now to be most helpful to your community members as well as reduce your workload. All of thisbuilt with your local council branding, so your AI feels, looks and sounds like you. 

Your AI works for you, not anyone else

Like any employee, you’ll want your digital assistant to focus on different things at different times. That’s why we’ve made sure you can make changes yourself, fast, to the AI. ​You’ll find simple drag and drop system inside the dashboard that lets you add answers to common questions or take things away that you no longer needBecause we review every conversation your AI has with your customers, you’ll know exactly what you need to add right now to be most helpful to your community members as well as reduce your workload. All of thisbuilt with your local council branding, so your AI feels, looks and sounds like you. 

Help when you need it

One of the most daunting things about launching any new online service is the amount of regulation you have to follow these days. You’re not alone in finding this hard goingGDPR. Accessibility. Compliance. It all sounds a bit scary when you face the pressures of making sure everything falls in line. The good news is because we provide a managed service, it means your AI is fully compliant when it goes live and we keep it that way for you. You don’t have to deal with any of the red tape 
 
We keep an eye on your AI conversations, integrate your AI with other technology systems, and generally keep everything running tickety boo. Ask us any time for help. 

Help when you need it

One of the most daunting things about launching any new online service is the amount of regulation you have to follow these days. You’re not alone in finding this hard goingGDPR. Accessibility. Compliance. It all sounds a bit scary when you face the pressures of making sure everything falls in line. The good news is because we provide a managed service, it means your AI is fully compliant when it goes live and we keep it that way for you. You don’t have to deal with any of the red tape 
 
We keep an eye on your AI conversations, integrate your AI with other technology systems, and generally keep everything running tickety boo. Ask us any time for help. 

Need to go to tender?

No problem. We’re all set up and ready to go on the AI DPS and G-Cloud 12.

Need to go to tender?

No problem. We’re all set up and ready to go on the AI DPS and G-Cloud 12.

Why Coventry City Council joined Community AI

Coventry City Council is already turning to AI to answer more customer queries ― instantly and 24/7 while spending less money. Their AI assistant will be able to give customers the right information, quickly, at the time they ask for it (day or night), so they can focus on more complex queries from customers who need extra support.  

Find out why Coventry City Council saw the immediate benefit of joining Community AI.

Why Coventry City Council joined Community AI

Coventry City Council is already turning to AI to answer more customer queries ― instantly and 24/7 while spending less money. Their AI assistant will be able to give customers the right information, quickly, at the time they ask for it (day or night), so they can focus on more complex queries from customers who need extra support.  

Find out why Coventry City Council saw the immediate benefit of joining Community AI.

We know AI can be confusing

Community AI shouldn’t be another task to add to your ever-growing to-do list. We want you to enjoy it. So if you missed our blog post for local council employees, read it now and see if you recognise yourself or your colleagues. Then let us know if there’s anything else you’d like to find out.

We know AI can be confusing

Community AI shouldn’t be another task to add to your ever-growing to-do list. We want you to enjoy it. So if you missed our blog post for local council employees, read it now and see if you recognise yourself or your colleagues. Then let us know if there’s anything else you’d like to find out.

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