EBI.AI, one of the most advanced Artificial Intelligence (AI) labs in the UK, has launched a brand-new CoronaBot designed to help companies manage the increased and fluctuating number of customer calls caused by the Coronavirus pandemic.
Written 25/03/2020, updated 17/12/2020
Free of charge and available immediately, CoronaBot is pre-trained to answer the most commonly asked questions during challenging times to take pressure off organisations with growing contact volumes and shrinking frontline teams such as ‘Are you operating normally?’, ‘What is your policy on Coronavirus?’, ‘How can I protect myself?’, ‘Do you provide a delivery service?’, ‘Is there a click and collect service?’, ‘Is it safe to get products delivered?’ and ‘How do I contact you?’
EBI.AI customers are turning to conversational AI to support business continuity planning and maintain calm in a highly unpredictable environment while continuing to deliver an exceptional customer experience. One major travel company has managed to keep call volumes at a sustainable level despite the number of conversations with their virtual assistant rising 290% during Storm Ciara and Dennis and 259% a week since Coronavirus struck.
Henry Jinman, Commercial Director of EBI.AI commented, “Recently, we’ve seen unprecedented contact volumes to our customers’ contact centres, often escalating to three times more than usual. Frontline teams are under enormous pressure to manage the exceptional peaks and troughs caused by increased demand in these challenging times. AI technology is the answer, rapidly revolutionising customer interactions with faster, better resolutions to customer queries. Now, we’ve gone one step further, exploring the potential of AI to maintain ‘business as usual’ when unexpected events happen. We are offering bots already pre-trained to answer the most frequently asked questions. We can also specially configure CoronaBot to address any company’s unique set of disaster scenarios.”
EBI.AI has applied nearly 20 years of collective experience working with big data, analytics and systems integration to discover, market and deploy a range of natural, valuable tools for all businesses across multiple sectors including automotive, insurance, property, public sector and transport & travel. The company’s core AI platform is built on IBM Watson and integrates with all leading systems.
CoronaBot is free of charge to set up and run for 4 months. To learn more about how conversational AI can tactically manage peaks and troughs during adverse conditions and strategically support business continuity planning, please request a demo and an AI solutions consultant will be in touch shortly.