Customer service

Support, guidance and information for customer service leaders as you navigate your way through the AI revolution to make your mark.

Customer service

How do you calculate your call volume (and use AI to reduce it)?

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How do you work out your cost per call (and save money using AI)?

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How do you calculate your Customer Satisfaction Score (CSAT)?

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What is customer effort score (CES) and how does AI help improve it?

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What is Net Promoter Score (NPS) and what impact does AI have on your results?

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How to deploy conversational AI without any hiccups

7 min read

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How to bring LLMs into your customer service support (and should you)?

8 min read

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How APIs transform customer service (with 8 real world examples)

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3 compelling reasons why an AI specialist outperforms your telecoms provider for customer service chatbot automation

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9 practical ways to improve your CSAT score for customer service ― the right way

11 min read

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11 ways chatbots improve customer service explored through real-life case studies

8 min read

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9 practical ways to build customer service mindset (+ 3 urgent reasons why you should)

10 min read

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